Description
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Job Description:
Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.
The opportunity: The Senior Account Manager for our Health & Risk Solutions Client Success group plays a critical role in driving client satisfaction, retention, and growth by serving as a strategic partner to key accounts. In this role, you will build strong client relationships, lead day-to-day account strategy and service delivery, and collaborate cross-functionally to ensure client needs are met with excellence. You will act as a trusted advisor, proactively identifying opportunities, resolving challenges, and delivering an exceptional client experience that supports long-term business success.
How you will contribute:
- Serve as the strategic relationship lead for assigned accounts, delivering a high-touch client experience and building trusted partnerships.
- Lead account strategy and day-to-day service delivery, including client meetings, service reviews, issue resolution, and proactive planning to support retention and growth.
- Work closely with the Sales Coordinator (SC) and Stop Loss Specialists (SLS) to support account execution, ensure alignment across service needs, and deliver a seamless client experience.
- Build and manage strong relationships with clients, brokers, TPA partners, and internal stakeholders, acting as a key point of coordination and influence across complex account dynamics.
- Navigate escalated and sensitive issues with sound judgment, professionalism, and a solutions-oriented approach.
- Partner across internal and external teams to align priorities, remove barriers, and ensure successful execution of client strategies.
- Identify opportunities to strengthen service delivery, deepen client engagement, and expand account value.
- Use data, reporting, and insights to inform strategy, support decision-making, and improve overall account performance.
What you will bring with you:
- Ability to work with a diverse range of people
- 57 years of significant experience in account management, client services, or relationship management, with a proven ability to manage complex accounts and deliver strong client outcomes.
- Deep relationship management expertise, with the ability to build credibility and influence across clients, brokers, TPAs, and internal business partners.
- Strong stakeholder management and consultative skills, with success navigating senior-level conversations and aligning multiple parties around shared goals.
- Demonstrated ability to manage complexity, resolve challenges, and exercise sound judgment in a fast-paced, matrixed environment.
- Strong business acumen and problem-solving skills, with the ability to translate client needs into effective, actionable solutions.
- Excellent communication and presentation skills, with the ability to influence and build trust at all levels.
- A proactive, client-focused mindset with strong ownership, accountability, and commitment to service excellence.
Salary:
$78,100-$117,200
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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