Description

The Warehouse Supervisor oversees day-to-day warehouse operations, ensuring timely receipt, storage, and distribution of commercial laundry equipment, parts, and auxiliary items. This role manages warehouse staff, maintains inventory accuracy, and partners cross-functionally to drive operational efficiency, safety, and compliance with Alliance Laundry Systems standards.

• Oversee warehouse operations including shipping/receiving, inventory management, storage, and compliance with company processes and local regulations.
• Lead and develop warehouse team members through mentoring, training, and performance management.
• Process purchase orders, vendor invoices, customer pricing updates, freight discounts, warranty credits, and returns in SAP and/or Salesforce.
• Monitor inventory levels via physical counts and system verification; manage par levels and restock based on business trends and utilization data.
• Coordinate with Sales, Service, and Installation teams to forecast equipment and parts needs for upcoming projects.
• Serve as escalation point for customer inquiries; resolve discrepancies related to availability, delivery, pricing, and shipping schedules.
• Safely operate and supervise use of forklifts, pallet jacks, and related warehouse equipment.

Education & Experience

• High School diploma required; Associate or Bachelor's degree in Business, Logistics, or related field preferred
• At least 5 years of warehouse experience, including 3 years in a leadership or supervisory role
• Working knowledge of ERP systems; SAP experience strongly preferred
• Forklift and pallet jack certification required

Skills & Abilities

• Strong organizational and time-management skills; ability to manage multiple priorities and meet deadlines
• Analytical mindset with ability to evaluate data, implement process improvements, and report to leadership
• Effective leadership and coaching skills; builds trust, resolves conflict, and fosters a problem-solving culture
• Clear communicator across all organizational levels and with external stakeholders
• Self-starter with high work ethic; resilient and adaptable in dynamic environments
• Proficiency in MS Office (Word, Excel, email) and database tools

Physical Requirements

• Ability to stand for extended periods; frequent lifting, carrying, pushing, and pulling up to 50 lbs. (assistive devices provided for heavier items)
• Manual dexterity, stooping, and bending required

Alliance Team Members Demonstrate DRIVE

• Dedicated Follows through on commitments with strong say/do ratio
• Respectful Acts with integrity and values diverse perspectives
• Innovative Always seeks a better way; champions continuous improvement
• Versatile Adapts quickly to changing circumstances
• Engaged Acts like an owner; aligned with market and business needs

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