Description

ACCESS Specialty Animal Hospital Los Angeles is seeking a Department Coordinator to join our Exotics team!

Job Purpose:

• Provide enthusiastic, compassionate, and professional care for clients and the referring vet community

• Assist in providing support to the department for the purpose of making the flow as efficient and streamlined as possible.

Duties and Responsibilities:

General Morning Routine

• Review the scheduled appointments for the day and the week
• Conduct appointment confirmations
• Collect pertinent medical records from other pDVMs
• Ensure New Client Forms are received and/or input
• Conduct follow-up calls from the previous day’s appointments

Procedural Tasks:

• Monitor Department voicemail and email to follow up on client requests
• Processing appointment requests
• Medical refill request
• Medical record requests
• General questions
• Act as the point of contact for transfers from referring doctors
• If the doctor is not available, collect pertinent information regarding the request to transfer and/or align with the client for an appointment
• Attempt to resolve client concerns or partner with Management to resolve
• Responsible for adding applicable note in patient files regarding patient status, medication, relevant conversations, etc.
• Responsible incoming and outgoing mail for department needs

Department Coordinators should be familiar with DA responsibilities as well in the event additional help is required. A strong teamwork mentality is required for this role in order to properly support the department in all aspects.

Compensation: $23-$26/hr, dependent upon experience

We care about you and your family with benefits such as 100% paid parental leave (and purr-rental leave), mental health support, paid bereavement, financial planning assistance, educational opportunities and much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.