Description

The Best Players Need the Best People.

This position serves as support of the TPC Passport Program for the Tournament Players Club Network. Primary responsibilities will include administration support for the fulfillment of tee time and vacation packages for TPC Passport members and guest, PGA TOUR Corporate Marketing Partners, and public consumers.

QUALIFICATIONS

• Bachelor's degree in Marketing, Business, Hospitality or related field required; equivalent, directly-related work experience may substitute for a degree
• Entry level role with internship experience in administrative support and client/customer service experience and thorough knowledge of general business procedures and client service
• Proficiency in Microsoft Office software; high level of proficiency in Salesforce or other CRM tool
• Excellent interpersonal and organizational skills
• Strong verbal and written communication skills
• Ability to effectively present information
• Ability to work independently and carry out detailed written or verbal instructions
• Able to safely operate a utility vehicle such as, but not limited to, golf carts, utility carts, and shuttle carts

RESPONSIBILITIES/DUTIES

• Assist with fulfillment of PGA TOUR Corporate Marketing initiatives, partner programs and TPC Passport by responding and all appropriate requests and finalizing reservations as required
• Handle all inbound/outbound calls with professionalism and with a positive attitude at all times
• Support administrative tasks including processing payments, handling charges, and assisting with basic reporting to ensure accurate and timely records
• Maintain up to date knowledge of all TPC and partner courses including, but not limited to, course characteristics, facilities and amenities, policies, procedures, course conditions, seasonality, etc
• Input and maintain accurate information and required details in CRM tool (Salesforce) for all outbound communications and reservation information
• Effectively represent all brands while speaking with customers
• Anticipate customer needs and proactively provide excellent customer service
• Assist with PGA TOUR Player initiatives/programs
• Participate in weekly team meetings and provide updates as requested
• Special projects or other duties as assigned