Description

Job Summary:

The Tennis Programs & Events Coordinator will lead operations and development for the Tennis Center's Tennis and Pickleball programs and events. The Coordinator will serve as a liaison to various clubs, leagues, renters, and community members to grow programs, increase community engagement, and enhance positive customer experiences. The Coordinator will also lead all event planning and development for events hosted on Center grounds, or events hosted to support the Tennis Center. This role also leads Junior tennis programming.

Duties & Essential Job Functions:

1. Coordinates, develops, and leads adult tennis and pickleball programming, including organizing and managing various tennis leagues and recreational activities.
2. Plans, schedules, and facilitates tennis and pickleball drills, clinics, and instructional lessons for all levels.
3. Ensures leagues, drills, and lessons are conducted safely, efficiently, and in accordance with Tennis Center policies and procedures.
4. Monitors program participation, evaluates effectiveness, and recommends enhancements to improve the participant experience. Researches new ideas and trends and makes recommendations to Director of the Tennis Center to implement new program offerings.
5. Maintains program offerings by recruiting, selecting, hiring, and overseeing the performance of additional instructors. Collaborate with instructors and Tennis Center staff to coordinate schedules, events, and programs that support overall operational goals and makes recommendations to the Director of the Tennis Center.
6. Assists the Director of the Tennis Center with maintaining Tennis Center operations for seasonal members. Assists by processing payments and maintaining accurate membership records, conducting outreach and solicitation efforts to cultivate patron engagement and grow membership participation, and developing and implementing strategies to increase awareness and utilization of Tennis Center programs and services.
7. Serves as a liaison to USTA Leagues and Teams, as well as other organizations interested in hosting Tennis or Pickleball events for Juniors and adult players.
8. Organizes events and tournaments for various organizations (USTA, UTR, ITF, WTA/ATP) or renters (high school tournaments) by meeting with clients and collaborating to develop event schedules, coordinating timelines appropriate for tournament brackets, ensuring access for proper facilities and equipment, and assisting with staffing matters as needed. Ensures compliance with league regulations, safety standards, and organizational policies.
9. Evaluates event outcomes and implements continuous improvements to enhance participant experiences.
10. Assists the Director of the Tennis Center to plan, coordinate, and lead various Tennis and Pickleball fundraising events, community outreach initiatives, and revenue generating social events, leagues and tournaments. Develops promotional events and membership initiatives that drive revenue growth and customer retention.
11. Builds and maintains relationships with patrons, members, and community partners and to develop and enhance positive customer experiences, and increase community engagement and participation.
12. Assists Director of the Tennis Center with managing event budgets, logistics, and performance metrics.
13. Collaborates with internal teams to create promotional materials, presentations, and communications to support fundraising campaigns and outreach activities.
14. Assists with various tasks to support daily maintenance of the Tennis center as needed
15. Assists the Director of Tennis Center with scheduling and processing court rentals, pickleball rentals, and other coordination tasks for the Pickleball Club team and Tennis Club team.
16. Coordinates USTA Junior Tennis team.
17. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's degree or equivalent in experience.
• 3 years' experience in event coordination, operations, and program planning
• Prior experience playing tennis and pickleball

Preferred Education & Experience:

• Prior coaching tennis and pickleball lessons, camps, or clinics.
• Experience hosting athletic events and tournaments.

Required Licensure/Certification/Specialized Training:

• Valid Texas Driver's License.
• Must be insurable under the university motor vehicle requirements.

Preferred Licensure, Certification, and/or Specialized Training:

• None

Knowledge, Skills & Abilities:

• Knowledge of event planning principles, practices, and project management techniques.
• Knowledge of Tennis and Pickleball rules, regulations, and skill building
• Knowledge of customer service principles and relationship management practices.
• Skill in organizational and project management with the ability to manage multiple events simultaneously.
• Skill in verbal and written communication skills.
• Skill in problem-solving and decision-making in fast-paced environments.
• Ability to build and maintain relationships with clients, vendors, sponsors, and stakeholders.
• Ability to coordinate all phases of event planning, implementation, and evaluation.
• Ability to work independently and collaboratively as part of a team.
• Ability to adapt to changing priorities and event requirements.
• Ability to supervise volunteers, temporary staff, or event personnel.
• Ability to work flexible hours, including evenings, weekends, and occasional holidays, as required by event schedules.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors/outdoors and acitve and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.

Notification of Compliance with NCAA Regulations:

This job description includes the expectation of compliance with NCAA regulations. An institutional staff member who is found in violation of NCAA regulations shall be subject to disciplinary or corrective action as set forth in the provisions of the NCAA enforcement procedures, including suspension without pay or termination of employment for significant or repetitive violations.

TCU Annual Security Report & Fire Safety Report Notice of Availability

Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU's Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on-campus housing facilities, as well as residence hall fire statistics.

The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at police@tcu.edu.