Description

Maine Veterinary Medical Center is looking to add a friendly, compassionate and skilled Specialty Coordinator to our team! This is a full-time role.

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our innovative environment means you'll get to work with many different specialists and practice cutting edge care! As part of our team, you'll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to our patients and clients alike.

Maine Veterinary Medical Center (MVMC) is a Rarebreed practice that has full in-house laboratory capabilities, a fluoroscopy suite for interventional procedures, a helical 16-slice CT, MRI, respiratory ventilator, in-house telemetric monitoring, ultrasound and endoscopy. MVMC has well-staffed departments in Neurology, Internal Medicine, Surgery, Oncology, Cardiology, Radiology, Rehab and Acupuncture and great team of emergency clinicians and criticalists to offer advanced services to a well-educated client base.

Specialty Coordinator

Maine Veterinary Medical Center in Scarborough, ME

$22.00-$27.00 an hour based on experience and availability

What You'll Do

• Serve as a primary point of contact for clients, providing exceptional customer service, addressing concerns with professionalism and empathy, and ensuring a positive experience for both clients and patients.
• Coordinate and manage appointment scheduling, including maintaining waitlists, following up on missed appointments, and ensuring schedules are accurate and complete.
• Support client communication by answering phones, triaging medical inquiries, discussing care plans, facilitating urgent patient needs, and directing clients to appropriate resources.
• Maintain accurate and up-to-date patient medical records, appointment histories, client communications, and required documentation.
• Coordinate the delivery of discharge instructions, lab results, exam summaries, and other medical communications as needed.
• Assist with financial discussions. Educate clients on available payment and financing options, including hospital credit programs and pet insurance processes.
• Ensure compliance with hospital policies, standards of care, and documentation requirements while promoting efficient workflow and outstanding client service.

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• Associate degree or equivalent experience
• 2+ years of experience in customer service required: prior veterinary experience desired but not required.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Strong technical and computer skills.
• Excellent oral and written communication skills and attention to detail.
• Self-starter and team player.
• Strong client service background.
• Friendly, Professional and Compassionate!

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experience for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Employment will require the successful completion of references and background checks.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local law

Learn more about our career opportunities at: https://rarebreedvet.com/careers/