Description

The Spa and Wellness Experience Coordinator is the welcoming first point of contact for members and guests at our Spa and Wellness Center. This role blends spa hospitality, front-desk operations, and basic fitness support to create an exceptional experience for our community.

If you enjoy working with people, being organized, and being part of a calm, professional wellness environment, this role may be a great fit.

What You'll Do:

• Greet members and guests warmly and professionally.

• Manage spa and wellness appointments, check-ins, and transactions using Club Essentials.
• Assist members with online booking and general app navigation.
• Provide facility tours and answer questions about spa services, fitness amenities, and programs.
• Conduct fitness orientations for new residents, including basic equipment instruction and safety guidance.
• Support spa providers by coordinating schedules and maintaining smooth daily flow.
• Assist with retail sales and maintain inventory of wellness products.
• Help ensure the Spa and Wellness Center is clean, organized, and ready for daily operations.

What We're Looking For:

• Friendly, professional, and service-oriented personality.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfort using technology and learning new systems.
• Interest or background in spa, wellness, hospitality, fitness, or customer service.
• Weekend availability.

Preferred Experience:

• Experience in a spa, salon, fitness center, hospitality, or front-desk environment.
• CPR and First-Aid certification (or willingness to obtain within 90 days).

Physical Requirements:

• Ability to stand, walk, bend, and lift up to 50 lbs. occasionally.
• Ability to remain active throughout the shift.

Why You'll Love Working Here:

• Beautiful spa and wellness environment.
• Supportive, professional team culture.
• Opportunity to learn both spa and fitness operations.
• Meaningful interactions with members in a community-focused setting.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.