Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Hours: Monday - Friday, 8:00AM - 5:00PM

Location: 2704 N Tenaya Way, Las Vegas, NV

Primary Responsibilities:

• Provide leadership, guidance, support and direction for the front office and non-clinical staff. Function as first contact for customer service issues. Resolve complex issues rarely deferring to supervisor/manager.
• Responsible for enforcing customer service standards, billing functions to include patient check in/out process, cash handling, demographics and insurance information in IDX.
• Oversee and monitor empanelment and call process making adjustments as needed to meet customer's expectations, mediate patient issues and manages the administrative aspect of the patient's visit, ensuring that customer service standards are met.
• Complete daily deposit. Accountable for adherence to business compliance audits criteria for multiple specialties.
• Assist management staff with supervisory responsibilities including, but not limited to, hiring, staff orientation and development, evaluations and disciplinary actions for multiple specialties.
• Accurately generate and analyze purchasing, payroll, provider productivity, impanelment, missing charges, staffing and any other management requested reports. Serves as back up for running system application reports related to financial reporting.
• Development and oversight of efficient customer service processes including waiting room management.
• Responsible for compliance requirements as dictated by clinic needs.
• Functions as safety representative and completes monthly building safety inspections and submits appropriate maintenance requests as needed.
• Assists in the development of the yearly budget.
• Maintains current list of clinic assets.
• Maintains the cleanliness of the facility and reports to management when items need to be replaced.
• Travel to job related tasks such as, but not limited to, floating.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of experience in medical office or hospital admitting setting
• Intermediate level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications:

• 3+ years of related work experience including data entry
• Prior experience with EMR computer applications
• Bilingual (English and Spanish)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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