FLSA Status: Exempt
Reports To: Director of Sales, Building Acoustics

Job Summary

The Sales Support Engineer provides marketing, technical, and commercial support to the nationwide sales organization, with a focus on Building Acoustics products. This role partners cross-functionally to support quoting, forecasting, product development, and customer engagement while driving specification growth and market expansion. The position plays a critical role in connecting customers, sales teams, and internal operations to deliver customized solutions and achieve business objectives.

Essential Duties and Responsibilities

Sales & Technical Support

• Provide marketing and technical support to the nationwide sales force, as well as architects, engineers, and contractors.
• Deliver product information, application guidance, and pricing support.
• Prepare project-specific and custom product quotations, ensuring accuracy and alignment with business objectives.
• Maintain customer and product data to ensure accurate, current records.
• Proactively follow up on quotations, leads, and project opportunities to drive conversion.

Customer & Cross-Functional Coordination

• Coordinate with engineering, customer service, purchasing, and manufacturing to resolve customer issues and ensure successful project execution.
• Develop and maintain strong relationships with key customers, rep firms, and industry influencers.
• Support post-sale technical inquiries and issue resolution as needed.

Strategic Planning & Business Development

• Manage and maintain sales forecasts for the Building Acoustics product line.
• Analyze cost structures and recommend pricing strategies for key product lines.
• Participate in short- and long-range planning to support market growth initiatives.
• Collaborate with the Business Area (BA) market team on new product development, sales tools, and website content.
• Develop and maintain reporting tools to support quarterly and annual business planning.
• Create and improve project quoting tools and cross-functional coordination processes.

Market Development & Outreach

• Conduct proactive outreach to key influencers to drive product specifications across target markets.
• Support rep firms to ensure achievement of New Orders, Shipments, Gross Profit, and other KPI goals.
• Assist in product training for sales representatives and customers.
• Participate in trade shows, seminars, and industry events to promote Kinetics products and solutions.

Training & Enablement

• Develop training tools and materials for customers, representatives, and internal teams.
• Support onboarding and continuous development of the sales network through structured training initiatives.

Additional Responsibilities

• Perform other duties as assigned by Building Acoustics leadership.

Qualifications

• Bachelor's degree in Engineering, Business, or related field preferred.
• 3+ years of experience in sales support, technical sales, inside sales, or sales engineering.
• Strong technical aptitude with the ability to interpret product applications and specifications.
• Experience with quoting, pricing, and CRM or sales reporting tools.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with CRM/ERP systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Work Environment & Travel

• Primarily office-based with minimal travel for trade shows or training events.

EEO Statement

Kinetics Noise Control, a Catalyst Acoustics Group company, is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants.