Description
ABOUT THE OPPORTUNITY
The Public Safety Dispatcher Supervisor role offers a meaningful opportunity to lead a dedicated team that plays a critical part in keeping the Tracy community safe. This supervisory role is designed for a leader who models professionalism, steadiness, and a commitment to supporting and promoting the Police Department’s commitment to F.I.R.S.T. – Fairness, Integrity, Respect, Service and Teamwork.
Supervisors in this division set the tone for the Communications Center. They guide dispatchers through fast-paced, high-stakes situations, ensuring that staff feel supported, confident, and equipped to deliver exceptional service. This opportunity is ideal for someone who leads by example — a calm, collaborative presence, who communicates clearly, and who consistently demonstrates what it means to be a strong teammate and a trusted representative of the department.
We are looking for a supervisor who invests in their people, strengthens morale, and builds a culture where dispatchers feel valued and empowered. The ideal candidate is committed to accountability and responsibility, provides constructive coaching, and fosters an environment where expectations are clear and success is shared. Dispatchers are often the first voice the community hears in moments of crisis, and the supervisor plays a vital role in ensuring that voice reflects compassion, resilience, and excellence.
This is a leadership opportunity for someone who wants to champion the department, support the growth of their team, and contribute to a positive, high-performing workplace. If you are ready to lead with integrity, drive team cohesion, and help shape the future of the Communications Center, we encourage you to apply.
WHY CHOOSE CITY OF TRACY
The City of Tracy offers excellent pay, including 4% COLA increases in July 2027, and 2028. Employees approved to work a compressed work schedule also enjoy strong work–life balance through a 4/11 schedule with rotating days off.
Our competitive benefits package includes fully covered HMO Medical, Dental and Vision for employee + family, generous vacation and sick leave, life insurance, optional 457(b) deferred compensation with a City match, and longevity pay. We proudly participate in CalPERS, with employees enrolled in either the 2% @ 55 or 2% @ 62 formula based on eligibility, with retirement calculated using a three-year final compensation average.
For a full overview of everything we offer, check out our Benefits section to learn more about the programs and support available to City of Tracy employees. Together, these benefits reflect our commitment to employee well-being, long-term stability, and rewarding career growth.
DEFINITION
Under general direction, plans, schedules, assigns, reviews, supervises, and participates in the work of the computer aided dispatch (CAD) Communications Center; ensures work quality and compliance with established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; provides administrative, technical, and clerical assistance to management staff in areas of expertise; and performs related work as required.
Requirements
KNOWLEDGE OF
Principles and practices of employee supervision, including work planning, scheduling, assignment, review and evaluation, discipline, and the training of staff in work procedures.
Principles and practices of leadership.
Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Basic principles and practices of budget administration and monitoring.
Department regulations pertaining to the dispatch of personnel and emergency equipment.
Operation of public safety receiving and transmitting communications equipment.
Rules and regulations of the Federal Communications Commissions.
Principles and practices of office management and administration.
California Law Enforcement Telecommunications System (CLETS), Department of Justice, and other law enforcement related databases.
Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Training, auditing, and tracking of employee training logs, entry logs, and need to know/right to know regulations.
Warrants and court orders.
Principles and procedures of record keeping.
City and mandated safety rules, regulations, and protocols.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination.
Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation including the Department of Justice California Law Enforcement Telecommunications System (CLETS).
ABILITY TO
Assist in developing, revising, and implementing goals, objectives, practices, policies, procedures, and work standards.
Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
Plan, assign, train, and coordinate the work of subordinate public safety dispatch employees.
Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
Operate a CAD dispatch system quickly, effectively, and accurately; observe, identify, and problem solve incidents while dispatching.
Remain calm in emergencies and think and act quickly and decisively.
Review documents related to dispatching operations.
Develop, organize, and manage multiple priorities.
Prepare written cost estimates, reports, and statistical data.
Promote and enforce safe work practices.
Organize, conduct, and lead employee training programs including creating procedures, manuals, evaluations, and scheduling of new employees.
Inspect work in progress and upon completion; identify areas needing improvement.
Respond to complaints or inquiries from citizens, staff, and outside organizations.
Prepare clear, effective, and accurate reports, correspondence, and other written materials.
Maintain accurate logs, records, and written records of work performed.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Effectively represent the department and the City in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks including the Department of Justice California Law Enforcement Telecommunications System (CLETS).
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from the twelfth (12th) grade and five (5) years of increasingly responsible experience in a law enforcement communications center, including two (2) years of experience in a lead capacity equivalent to a Senior Public Safety Dispatcher with the City of Tracy.
LICENSES AND CERTIFICATIONS
Possession of, or the ability to obtain, a valid Class C California driver’s license upon appointment.
Possession of a valid P.O.S.T. Basic Dispatcher Certification.
May be required to complete National Incident Management System (NIMS) Training.
