Description

Job Summary

Junior Client Relationship Manager (Junior CRM)

Location: Singapore
Employment Type: Full-time

Role Overview

The Junior Client Relationship Manager (Junior CRM) supports senior Client Relationship Managers and Client Partners in managing client accounts, coordinating delivery activities, and ensuring smooth engagement between clients and internal teams. This role is ideal for early-career professionals who are keen to build a career in client management, consulting, or account delivery within large enterprise and public-sector environments.

The Junior CRM will work closely with delivery teams, recruitment, finance, and clients to support commercial, operational, and relationship management activities.

Key Responsibilities

Client & Stakeholder Support

• Support senior CRM/Client Partner in day-to-day client engagement activities
• Act as a coordination point between clients and internal delivery teams
• Assist in organizing and preparing for client meetings, presentations, and reviews
• Track and follow up on client requests, actions, and deliverables

Account & Delivery Coordination

• Support ongoing projects by monitoring account activities and milestones
• Assist in tracking staffing needs, onboarding, and offboarding of project resources
• Coordinate with internal teams (Delivery, Recruitment, HR, Finance) to support account requirements
• Maintain accurate account information, documentation, and contact records

Commercial & Operational Support

• Support contract, Statement of Work (SOW), and Service Order (SO) administration
• Assist in tracking billing status, rate cards, and basic commercial metrics
• Help prepare basic reports on account performance, staffing status, and pipeline information

Internal & Administrative Activities

• Maintain internal trackers, dashboards, and documentation
• Support internal governance, compliance, and audit requirements where applicable
• Ensure alignment with Cognizant processes, policies, and quality standards
  
  Required Qualifications

Education

• Bachelor's degree in Business, Management, Information Technology, Communications, or a related discipline

Experience

• 0-2 years of relevant experience in client support, account management, consulting, operations, or project coordination
• Fresh graduates with relevant internships or exposure to corporate / consulting environments will be considered

Skills & Competencies

• Good communication and interpersonal skills
• Strong coordination and organizational abilities
• Ability to work with multiple stakeholders across teams
• Basic understanding of professional services / consulting environments
• Comfortable working with spreadsheets, presentations, and documentation
• Attention to detail and willingness to learn

Preferred / Good-to-Have

• Exposure to public sector or enterprise clients
• Experience supporting project teams or account managers
• Familiarity with basic commercial concepts (billing, contracts, SOWs)
• Prior experience in IT services, consulting, or system integration firms

Who You Are

• Eager to learn and grow in a client-facing role
• Proactive, reliable, and well-organized
• Comfortable working in a fast-paced, multi-stakeholder environment
• Professional, mature, and client-oriented in communication