Description

• Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
• Address members' enquiries effectively and maintain satisfactory quality of customer service
• Make appropriate recommendations to meet customers' expectation
• Escalate enquiries when necessary in line with internal guidelines

• Minimum Diploma Holder
• With minimum 1 year of customer service experience in insurance or financial industry
• Good knowledge of Healthcare and medical insurance product
• Good communication skills and professional telephone manner
• Fluent in Cantonese (reading, speaking, writing)
• Strong sense of responsibility with high level of integrity and trust