Description

Job Summary
Responsible for supervising and managing the daily operations of a service department, including directing service technicians, assigning workloads, and ensuring efficient, safe, and high-quality completion of service tasks. Oversees performance, controls costs, and supports customer service and operational goals.

 
Responsibilities
Oversee daily service department operations and workflow.
Assign and manage workloads for service technicians.
Supervise and direct technician activities to ensure quality and safety.
Monitor shop costs and maintain profitability targets.
Ensure availability of manpower, tools, and supplies.
Review ongoing and completed jobs for accuracy and compliance.
Maintain a safe and organized work environment.
Assist in resolving customer service issues and complaints.
Establish work standards and evaluate employee performance.
Handle warranty-related service issues as needed.
Estimate service repair needs and associated costs.
Hire, train, counsel, and manage service staff.
 

Requirements

Qualifications
High School Diploma or GED with 3–7 years of related experience.
Associate’s or Bachelor’s degree preferred.
Prior experience in a service/shop or field service environment required.
Previous supervisory experience required.
 
Skills & Abilities
Strong leadership and team management skills.
Ability to organize, prioritize, and meet deadlines.
Problem-solving and decision-making abilities.
Effective communication and interpersonal skills.
Customer service-oriented mindset.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to use diagnostic tools and computer systems.
 
Working Conditions
Combination of office and shop environment.