Description

The Maine Tour Connection is looking for a cheerful voice and a team player to join our fast-paced lively office team in South Portland, Maine. TMTC is a wholesale receptive tour operator that provides motorcoach packaging throughout Maine, New England and Eastern Canada. This position will assist and support staff in a variety of ways.  Candidate should have a positive attitude, organizational skills, detailed planning, multi-tasking and maintain exceptional relationships and customer service with clients and vendors.   

Requirements

Full-time, year-round position Monday –Friday normal business hours.  

General Administrative duties: 

Receptionist for the TMTC team  
Data base management of tour operators & vendors
All file management, including creating files, organizing file contents, traces, purging  files 
Managing & Recording Vendor reservations for all tour components 
Manage & distribute in-coming and outgoing mail, emails & faxes
Inventory office supplies and order
Special projects as assigned
Attend staff meetings as scheduled, industry events and tradeshows 

Package Tour Operations:  

•         Generate correspondence to vendors (reservation requests, rooming lists.)
•         Contact vendors with menu selections, final meal counts, final counts, changes, additions, special requests
•         Assist sales managers as needed, obtaining deposits, rooming lists, from clients 
•         Generate deposit due reports from clients and vendor

Tour Sales, Day Services & Step on Guides:

Assist with step-on guide schedule  
Update and enter information in tour pricing program
Assist sales managers in obtaining hotel and restaurant availability 
Compare vendor invoices with contracts and final counts 
Compare vendor credit card charges and request backup 
Book day services and step on guides, follow up details 
Contact day services and step-on guide clients for future business 
Printing and distributing weekly call reports for tour sales managers 
Constant Contact: design and send messages 

Skills and qualities:

•         Intermediate Microsoft office, Excel, Constant Contact, Outlook  
•         Detailed oriented
•         Multitask, flexible and remain organized 
•         Ability to prioritize  

Preferred Qualification Experience: 

Hospitality / Tour Industry preferred but not required 

1 + years customer service experience

Education:

College associates and/or bachelor’s degree preferred or equivalent work experience  

Wage: Competitive salary for entry level position starting at $20 per hour  

Benefits: Health Benefit options, Simple IRA, Paid Vacation/Holidays/Sick times, Free Parking