Description

As one of the oldest professional bodies in the country, the Institution of Surveyors NSW (ISNSW) is more than just a member-based not-for-profit - we are passionate advocates for the surveying profession. We champion surveyors across the state and across every stage of their careers.

In case you’re new to the world of surveying: surveyors measure, map and define the land, waterways, and built environment that shapes our daily lives-from roads and bridges to land boundaries and buildings.

We’ve helped shape the legal foundations of the profession, support innovation in practice and technology, provide professional development and education, and continue to lead with purpose and integrity.

We are seeking an organised, proactive and people-focused Membership & Professional Development Coordinator to join our team.

Requirements

Role Overview

This role is pivotal to the member experience at ISNSW. You will be responsible for supporting and growing our membership community while managing continued professional development processing and reporting. There is opportunity for career progression should you be interested in a role that evolves and expands.

This is an ideal opportunity for someone who enjoys building relationships, coordinating multiple priorities to deadlines, and creating a high-quality experience for members.

Key Responsibilities

• Manage the day-to-day administration of the membership lifecycle, including applications, renewals, upgrades and enquiries
• Support the attraction, onboarding and retention of members across all career stages
• Maintain accurate membership records and databases, ensuring data integrity and timely reporting
• Develop and implement member engagement initiatives
• Respond to member enquiries by phone and email with professionalism, warmth and attention to detail
• Track and maintain member CPD records and event attendance information
• Develop and update operational policies and workflows
• Committee management

Qualifications

You are highly organised, confident working with people and are able to manage a range of competing priorities. You take initiative, communicate clearly and enjoy creating positive experiences for others.

What You Bring

• Experience working within a professional association, membership organisation, not-for-profit environment, or administration
• Excellent written and verbal communication skills
• Strong time management and organisational skills
• High attention to detail and commitment to accuracy
• Confidence using CRM or database systems and Microsoft Office, particularly Membes
• The ability to work independently while contributing positively to a small and collaborative team
• Experience preparing reports, analysing data or using insights to support decision making
• Must have full rights to work in Australia.

What We Offer

• Full-time package available
• A varied and rewarding role with career-progression opportunities
• Office-based role in Surry Hills, with some travel required for events (1-2x a year)

Why Join Us

• We’re a small but high-performing team driven by professionalism, trust, and impact. We’re looking for a versatile team member who’s eager to learn, is proactive, flexible, takes initiative, and well-organised.

How to Apply

Please submit your resume and a cover letter outlining your experience and interest in the role to Rachel Greenwood, CEO, at rachel@surveyors.org.au.

Applications will be reviewed as they are received.