Description

Phoenix Country Club, located in Phoenix, AZ, is pleased to announce an excellent career opportunity for a full-time Member Relations Coordinator! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

MEMBER RELATIONS COORDINATOR

Reports To: Member Relations Director

Department: Membership

Status: 35 - 40 Hours / Week

Compensation: $52,500-58,500

Position Summary

The Member Relations Coordinator plays a key role in enhancing the member experience by supporting engagement, communications, and event coordination. This position helps foster a connected club community while ensuring all member-facing interactions reflect the club's high standards of service and hospitality.

The ideal candidate is personable, detail-oriented, and creative, with a passion for service. This individual naturally builds relationships, takes initiative, and consistently looks for ways to elevate the member experience while supporting the club's communication efforts and brand standards.

Primary Responsibilities

Member Communications & Content

• Support all aspects of member communications to ensure consistent, engaging, and professional messaging aligned with the club's mission, values, and brand.

• Create, design, and manage member-facing communications, including email blasts, newsletters, printed and digital marketing materials.

• Capture photography and video content at member events and activities for use in communications and archives.

Digital & Marketing Platforms

• Oversee and maintain the club's website, member app, and social media channels.

• Utilize social media tools and analytics to enhance engagement and monitor performance.

• Coordinate with outside vendors, printers, and designers to ensure quality and timeliness of deliverables.

Member Engagement & Club Support

• Proactively engage with members to build relationships, gather feedback, and identify opportunities to enhance the member experience.

• Provide on-site support during member events, including setup, registration, member interaction, and post-event follow-up.

• Partner with the General Manager and department leaders to support clear and consistent communication across the club.

• Assist with report preparation, project tracking, and departmental initiatives.

Qualifications

• Minimum 2 years of experience in communications, marketing, hospitality, or a related field preferred

• Strong written and verbal communication skills

• Proficiency in Microsoft Office, email marketing tools, and design platforms (Canva, Adobe Creative Suite)

• Experience managing social media platforms and analytics tools

• Familiarity with club management systems (Jonas, Members First, Pacesetter, etc.) preferred

• Highly organized with strong attention to detail and ability to manage multiple priorities

• Professional demeanor with strong interpersonal skills and emotional intelligence Self-starter who is adaptable, collaborative, and thrives in a fast-paced, service-oriented environment

Work Environment

• Flexibility to work evenings, weekends, and holidays as required to support member events and club activities

• Work is performed in both an office setting and throughout club facilities with frequent member interaction

Performance Indicators

• Member satisfaction and retention

• Quality and timeliness of communications

• Event participation and feedback

• Responsiveness to member needs

• Contribution to overall club culture and member engagement