Description

Oldfield Club is seeking a Member Experience Coordinator! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Position Summary:

The Member Experience Coordinator serves as the central point of contact for all things Oldfield. This role is essential in creating positive first impressions and delivering a seamless, welcoming experience for members, guests, and visitors. The Member Experience Coordinator maintains a professional appearance, offers a friendly and attentive presence, and provides knowledgeable assistance across all areas of the club. Whether addressing immediate needs or coordinating with appropriate departments, this position plays a key role in ensuring exceptional service and smooth daily operations.

Key Responsibilities:

• Greet members, guests, and visitors, determine the purpose of each visit, and direct or escort individuals to the appropriate location or staff member
• Answer, screen, and route incoming phone calls, take messages, and schedule appointments as needed, including notary services
• Provide personalized member assistance and hospitality services, including making reservations for local restaurants, lodging, transportation, and events
• Manage member reservations through the club app and website, including reviewing, maintaining, assisting, and communicating as needed
• Coordinate bike, golf cart, facility, and conference room reservations
• Assist with lodging reservations and confirmations
• Arrange equipment reservations for meetings and events, including microphones, projectors, and screens
• Maintain and manage the master calendar for club activities and reservations
• Receive, sort, and distribute mail, packages, and deliveries; perform filing, recordkeeping, and general administrative tasks
• Prepare and maintain marketing and informational collateral for realtors and prospective buyers
• Update and maintain information in various software systems, including member records, menu inputs, and password resets
• Maintain and install vehicle, pet, and golf cart decals and related documentation
• Ensure conference rooms and shared spaces are properly stocked with water, coffee, and necessary supplies
• Design, order, and manage club materials such as envelopes, notepads, and pens
• Support special projects and assist other departments as needed to enhance the overall member experience

Required Skills and Abilities:

• Excellent organizational and time management skills
• Strong verbal communication and interpersonal skills
• Exceptional customer service mindset
• Ability to multitask and remain professional in a fast-paced, high-volume environment
• Reliability and attention to detail
• Ability to work independently and exercise sound judgment
• Strong problem-solving skills
• Outgoing, welcoming personality
• Demonstrates creativity and initiative
• Proficiency in Microsoft Office and related software

Education and Experience:

• High school diploma or equivalent required

Physical Requirements:

• Ability to stand for extended periods at a desk
• Ability to lift up to 15 pounds as needed

Compensation:

$20.00 per hour

Work Schedule:

Tuesday through Saturday, 9:00 AM to 5:00 PM