Description

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Lead Programmer/Analyst (SL-3)

Salary: Commensurate with experience

Binghamton University's Information Technology Services (ITS) is looking for an experienced system administrator to support our Learning Management System, currently D2L Brightspace as well as our Zoom Video Conferencing environment.

The LMS Administrator will be responsible for the administration of our LMS and Zoom environments including development and design, maintenance, support, training, and communications. The successful candidate must be able to work both independently of direct supervision, as well as collaboratively with a diverse group of faculty, staff and students. The administrator will report to the Assistant Director of Client Support Services, and work with the senior LMS administrator, other members of the ITS staff, and various departments and faculty across campus.

The LMS Administrator will:

• Provide administration and support for D2L Brightspace and Zoom environments, including role permissions, course merges, and webinar configurations.
• Install, configure, and maintain integrations (eg. Gradescope, Turnitin, Panopto).
• Collaborate on system updates, participate in technology integrations, and manage the YuJa Panorama accessibility tool.
• Provide second level technical support and customer service via TeamDynamix (Binghamton's ticketing system).
• Act as the primary escalation point for vendor related issues with D2L and Zoom.
• Develop and lead workshops, drop-in sessions, and one-on-one consultations for faculty and staff.
• Represent the LMS team in campus committees, work groups, and project teams.
• Maintain and update support websites and Knowledge Articles related to Brightspace and Zoom.
• Must be able to maintain data confidentiality and adhere to compliance standards (HIPAA, FERPA, PCI, etc).

Requirements:

• Bachelor's degree (or higher)
• Minimum of one year experience in LMS administration and technical customer support with Brightspace, Blackboard, Canvas, or other LMS.
• Experience delivering LMS support to faculty, staff, and students in traditional or hybrid learning environments
• Customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients
• Experience developing technical documentation and leading training workshops
• Experience troubleshooting LMS user impacting issues
• Demonstrated ability to stay current with industry trends, emerging technologies, and best practices

Preferred:

• A Bachelor's in Computer Science, Information Systems/Sciences, or a related field
• Three years of experience working as a LMS administrator, preferably Brightspace
• Experience configuring and/or implementing 3rd party LTI tools in an LMS
• Familiarity with project management practices with the ability to manage competing projects
• Experience using ITSM ticketing software, preferably TeamDynamix
• Knowledge of instructional design principles, practices, and/or theories
• Demonstrated knowledge of web accessibility (WCAG) standards
• Familiarity with LMS-integrated digital accessibility tools (e.g. YuJa Panorama, Anthology Ally)
• Knowledge of technical standards (e.g. IMS, SCORM, LTI) and their implementation
• Experience working with Application Programming Interface (API) calls and data automation within an LMS
• Experience supporting learning tool integrations including plagiarism detection software, virtual proctoring tools, and video content management systems. (e.g. Gradescope, Turnitin, Panapto, Respondus, Zoom)
• Experience working in a large complex organization, in higher education or a research environment

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.

Application Instructions:

All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=202240

Deadline for Internal Applicants:

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

1. Resume,
2. Cover letter, and
3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.