Description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Reservations Supervisor, you will lead the Reservation Specialist Team by ensuring their duties are properly performed. You will do so by making sure commitments to customers are met, corporate policies and procedures are complied with and regularity requirements are followed. You will utilize your leadership skills to assist in developing and maintaining a goal oriented team.

What you'll do:

• Supervise the Reservation Specialist Team in their daily duties and support the Customer Care Management team
• Effective management of team to include KPIs
• Assist staff in resolving issues
• Assist with the measurement of job performance based on clearly understood common goals
• Collect and report monthly department statistics and assist in evaluating the teams' productivity
• Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
• Support Customers that meet the criteria established for the Customer Care Reservation Specialist Team
• Provide a second tier of problem resolution for the customer
• Other duties assigned as needed

Requirements:

• Bachelor's Degree preferred
• 5 years of industry experience or on the job/in house training
• Ability to effectively plan, organize, communicate, and delegate
• Good communication and math skills (abstract reasoning)
• Problem solving skills and ability to multi-task
• Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
• Must be able to work any required hours
• Must be able to work under minimum supervision
• Occasional Traveling may be needed

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.