Description

Overview

The Guest Service Supervisor oversees outside service operations to deliver an exceptional customer experience for golfers. The role supervises the outside service team, manages daily operations, maintains golf cart and practice facility standards, and supports the overall service culture of the golf course.

Experience Required

• Strong leadership, communication, and customer service skills.
• Strong organizational skills preferred.
• Ability to multitask and work effectively in a fast-paced outdoor environment.
• Basic knowledge of golf operations and etiquette.
• Ability to lift 40+ pounds and stand/walk for extended periods.
• Availability on weekends, holidays, and early mornings.
• Prior golf facility or hospitality experience preferred.
• Experience supervising or training staff preferred.
• Familiarity with public golf course operations preferred.

Essential Responsibilities

• Lead, train, and supervise outside service staff including tee hosts, player assistants, golf car attendants, and practice facility staff.
• Create, post, and manage staff schedules to ensure adequate coverage through Sling.
• Maintain an adequate payroll budget.
• Provide ongoing coaching, performance feedback, and support.
• Work with the inside golf shop team and management to ensure organization and communication.
• Ensure staff follow facility policies, service standards, and safety guidelines.
• Greet and engage guests with a friendly, professional attitude.
• Assist guests with golf bags, carts, directions, and general questions.
• Resolve customer concerns promptly and professionally.
• Help perform daily duties in the golf shop such as checking in golfers, assisting the retail operation, and managing the tee sheet.
• Uphold a welcoming atmosphere for all players, leagues, and events.
• Oversee the preparation, cleanliness, staging, and rotation of golf carts.
• Ensure carts are properly charged, fueled, and maintained.
• Coordinate repairs with the maintenance team or service vendors.
• Maintain supplies such as scorecards, pencils, tees, and sand bottles.
• Maintain a clean and organized golf car storage facility on a daily basis.
• Oversee golf rental equipment and keep adequate inventory control.
• Oversee setup and maintenance of the practice facility, short-game area, and putting greens.
• Monitor pace of play and communicate with the golf shop when needed.
• Support tournament, outing, and league setup as required.
• Help maintain adequate coverage of the ASU practice facility and their needs.
• Assist with opening and closing procedures for outside operations.
• Maintain cleanliness of bag drop, staging areas, cart barn, and walkways.
• Ensure safety procedures are followed for carts, equipment, and guest interactions.
• Communicate effectively with golf shop, maintenance, and management teams.
• Balance inside and outside time to maintain adequate coverage as needed.

Benefits

• Uniform provided.
• Golf privileges.