Description

Salgados Golf Club is excited to announce the exceptional career opportunity of Golf Sales Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

General Purpose:

• Responsible for proactively soliciting and managing golf & golf group-related opportunities
• Actively up-sells each business opportunity to maximize revenue opportunity
• Achieves personal and team related revenue goals. Ensures business is turned properly and in a timely manner for proper service delivery
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
• Provide service to our customers in order to grow share of the account on behalf of the company.

Job Core Duties:
• Create and Maintain Relationships with Clients - Reach out to local and international clients to help manage the business process, set and meet client expectations and deliver according to the budget.
• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
• Proactive Selling or Influencing Others - Taking action to go out and get clients and close sales.
• Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Supporting Service and Relationship Strategy - Planning and contracting the customer's program/event, managing the success of the program/event and measuring service effectiveness.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Communicating with Persons outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or email.
• Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.

Job Specific Duties:
Understanding Markets & Maximizing Revenue
• Identifies new golf/group business to achieve personal and property revenue goals.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Sales Activities
• Responds to incoming golf/group/catering opportunities for the property that are outside parameters of the Event Booking Center.
• Constant visits to new and existing clients, DMCs, Tour Operators, Golf clubs in local and international market.
• Represent the hotel in local and international trades to maximize hotels profit.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service
• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Executes and supports the company's Customer Service Standards and property's Brand Standards.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Education/Experience:
• Bachelor's degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience