Description

Summary

The Event Services (Banquet) Supervisor is responsible for overseeing banquet operations to ensure the highest service standards and deliver memorable guest experiences. This role supervises teams during events and high-volume periods, making real-time adjustments to guarantee smooth and efficient execution.

The Event Services (Banquet) Supervisor monitors food quality, service flow, and safety standards to maintain consistency and excellence across all functions. They work closely with hotel leadership and other departments to coordinate successful events and promptly address guest needs.

Additionally, the Event Services (Banquet) Supervisor supports team development through training, scheduling, and daily supervision, fostering a culture of teamwork and discipline in alignment with Hyatt's values, safety protocols, and sustainability practices.

What You'll Do:

• Lead Event Services (Banquet) team members during event setup, service, and breakdown;
• Lead setup for all banquet events, ensuring rooms are prepared according to BEOs, diagrams, and brand standards;
• Conduct pre-shift meetings, assign tasks, and verify completion of side work and setup responsibilities;
• Oversee service flow for all banquet functions;
• Partner with Culinary to confirm menu timing, dietary needs, and last-minute adjustments;
• Ensure all events are executed according to Event Services (Banquet) Event Orders (EOs);
• Deliver exceptional guest service and resolve issues quickly and professionally;
• Conduct pre-event briefings to align the team on expectations and service flow;
• Support training and mentoring of Event Services (Banquet) staff;
• Ensure cleanliness, organization, and readiness of all banquet spaces, storage areas, and equipment.

**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $18.00/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you'll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR™ Accreditation, TripAdvisor's Travelers' Choice Award, and recognition as a 2024 Healthiest Maryland Business - Standout.

Qualifications

• Customer service experience and front desk experience preferred.
• Must have good typing skills.
• Ability to lift a moderate amount of weight.
• Refined verbal and written communication skills.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Strong commitment to continuous learning and professional growth.
• Excellent organizational skills with high attention to detail and discipline.
• Flexibility to work rotating shifts, including weekends and holidays.
• Exceptional guest service skills with clear and confident communication.
• Must be available to work flexible shifts including nights, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.