Description

Fixed-Term Contract Available Within Global Organisation Your new company
You'll be joining a leading organisation in the superannuation and retirement sector, known for delivering high-quality member support across complex products and multiple service channels. You'll be working with a team that is collaborative, member-focused, and committed to continuous improvement. You'll be a key point of contact for members, providing confident, accurate and proactive support across superannuation and retirement enquiries. This CBD-based role blends service, problem-solving and technical understanding.

Your new role

• Member support across inbound/outbound calls, email, written correspondence and Click-to-Chat
• Delivering first-call resolution and anticipating member needs
• Identifying value-add services opportunities (without giving financial advice)
• Participating in training and building your product knowledge
• Collaborating with your team to meet KPIs and service standards

What you'll need to succeed

• Previous experience in a contact centre or similar environment handling complex products
• Strong customer service ethic and professional communication skills
• Proven KPI performance (quality, adherence, referrals, cross-selling)
• Excellent problem-solving ability and attention to detail
• Ability to work under pressure while maintaining accuracy
• Strong computer literacy (Word, Excel) and fast keyboard skills
• Openness to feedback and a desire to grow your superannuation knowledge
• Financial services or superannuation experience highly regarded; ASFA qualification desirable

What you'll get in return

A supportive, collaborative team environment

Exposure to multiple service channels and opportunities to expand your capability

Ongoing training and development to deepen your superannuation expertise

Opportunities to contribute to process improvements and best-practice initiatives

A stable 6-month fixed term contract in a convenient CBD location

What you need to do now
If you're ready to grow your superannuation career and deliver exceptional member service, submit your application today.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to katie.croft1@hays.com.au, or call us now on +618 9265 9173.
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