Description

Overview

Golf Pro Payments is the golf industry's trusted payment processing partner. We're looking for a dedicated Customer Service Representative to support two of our core product lines: our merchant services platform and Azalea, our purpose-built software solution for golf facilities. You'll be the voice our clients rely on - solving problems, guiding new users, and delivering an exceptional experience at every interaction. This is a full-time, in-office position based at our Roswell, GA office.

Experience Required

• 2+ years of customer service, technical support, or SaaS support experience
• Comfortable learning and explaining software - experience with POS systems, payment platforms, or golf management software is a plus
• Strong communicator - clear and patient whether on a phone call, email, or video training session
• Highly organized with the ability to manage multiple client interactions simultaneously
• A problem-solver who stays calm under pressure and takes ownership of customer outcomes
• Passion for delivering an outstanding client experience - every time
• Interest in or familiarity with the golf industry is a bonus, but not required

Essential Responsibilities

• Serve as the primary point of contact for merchant services clients - answering questions about payment processing, terminals, deposits, and account management
• Provide frontline support for Azalea software users, including troubleshooting technical issues and walking clients through features
• Conduct onboarding sessions and training for new Azalea customers, both remotely and in written guides
• Develop and maintain training materials, FAQs, and help documentation for both product lines
• Log and escalate support tickets accurately, following up to ensure timely resolution
• Build strong, trust-based relationships with golf course operators, pro shop managers, and club administrators
• Collaborate with the sales and product teams to relay client feedback and flag recurring issue

Benefits

• Health, dental, and vision benefits Available
• Paid time off and holidays
• A collaborative team that genuinely cares about the golf industry and its customers