Description

Customer Service Officer | Belmont Perth | Full-Time | Permanent Your new companyOur client is a well-established organisation with a strong reputation for delivering quality products and services across Australia. They pride themselves on providing exceptional customer experiences, fostering a collaborative team culture, and supporting employees to succeed in a fast-paced environment.
Your new roleDue to continued growth, an opportunity has become available for a Customer Service Officer to join their Perth-based team. This is a varied position where you will be the first point of contact for customers, providing professional support across phone, email, and face-to-face interactions while ensuring a seamless customer experience.
Key responsibilities include:

• Providing exceptional front counter face-to-face and telephone customer service
• Processing customer orders, returns, exchanges, and enquiries
• Assisting customers with product fittings and related services in person
• Completing accurate data entry and maintaining customer records
• Supporting the wider administration and service team with day-to-day tasks
• Coordinating the receipting and dispatch of products and materials
• Resolving customer enquiries efficiently and professionally
• Building strong relationships with customers and internal stakeholders
• Contributing to team KPI targets and service standards

What you'll need to succeedTo be considered for this your you would be a customer-focused administrator, with a bubbly personality and someone who thrives in a client-facing role.

• Previous experience in a customer service, administration, reception, or customer support role
• Strong verbal and written communication skills
• Excellent attention to detail and organisational skills
• Intermediate Microsoft Office skills
• Ability to multitask and prioritise competing tasks effectively
• Strong problem-solving skills and a proactive approach
• A team-focused attitude with the ability to work independently
• A commitment to delivering outstanding customer service
• Current driver's licence
• Ability to successfully obtain a National Police Clearance and Full Australian Working Rights

What you'll get in return

• Join a supportive and collaborative team
• Stable, long-term career opportunity
• Ongoing training and development
• Varied role with customer interaction and administration responsibilities
• Convenient Perth location
• Competitive salary package

What to do nowWhat you need to do nowIf you are passionate about this role, click 'apply now'. If this role isn't quite right but you want to find out more about other opportunities, contact Kelsey West at Hays on 08 9254 4583 or email kelsey.west@hays.com.au.
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At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

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