Description

The position opens Monday, June 22, 2026, and the final filing date is Monday, July 13, 2026, at 5:00 pm or after receiving 100 qualified and complete applications, whichever is first.

The City of Sunnyvale is seeking an energetic and motivated leader to join the Business and Enterprise Services Division of the Finance Department as the Regular, Full-Time Customer Service Manager. The Business and Enterprise Services Division is responsible for customer service, water meter reading, billing, accounting, and auditing for the City’s three utilities (water, wastewater, garbage and recycling). This division is also responsible for administering the City’s Business License, backflow compliance, and central cashiering functions. 

The Customer Service Manager will supervise customer service for the City’s cashiering, business license, and utility billing functions of the Finance Department. This fast-paced position requires a professional with strong communication abilities and a commitment to delivering a superior customer experience. Experience managing a high-volume call center is preferred but is not required. Our office is open to the public Monday-Friday from 8:00am to 5:00pm. The Customer Service Manager is expected to be available in office five days per week; no remote work or special schedules are available for this position.

Minimum Qualifications:

Education and Experience: 

The minimum qualifications for education and experience can be met in the following way:

A bachelor’s degree from an accredited college or university in accounting, finance, business administration, or related field; AND
Five (5) years of increasingly responsible experience in customer service/billing and general administration, including three (3) years of prior lead or supervisory experience.

The Customer Service Manager can be found on the City’s Salary Table as the Administrative Services Manager.

The City of Sunnyvale provides an excellent benefits package. A complete application consists of a City application and responses to the supplemental questionnaire. For complete information regarding this current opportunity, please visit: https://www.governmentjobs.com/careers/sunnyvale/jobs/5382335/customer-service-manager-administrative-services-manager 

Salary: $132,526-$165,658 Annually