Description

Are you passionate about customer service, clear communication, and helping others? Do you bring a collaborative, can-do attitude and strong attention to detail to your work?

As the Certification Programs Coordinator, you will support certification candidates, certified professionals, and AFCPE® staff throughout the certification program lifecycle. This role requires strong organizational and project coordination skills, sound judgment, and the ability to communicate clearly with a wide range of stakeholders. A strong commitment to diversity, equity, and inclusion is essential.

You will join a collaborative, high-performing team and contribute to the growth and impact of AFCPE® certification.

This position reports directly to the Director of Certification and may involve access to confidential exam content and interaction with the Exam Development Committee. 

APPLICATIONS ACCEPTED UNTIL JUNE 19, 2026.

Requirements

Essential Functions

• Certification Programs Administration
  • Support certification application reviews, including initial reviews, requests for additional information, and denials
  • Conduct informational sessions and trainings for prospective candidates and other stakeholders
  • Partner with Marketing and Communications to develop promotional materials for certification programs
  • Support certification program operations, including applications, eligibility verification, and renewals
  • Manage high-volume email and phone inquiries, resolve issues promptly, and escalate as needed
  • Recommend improvements to enhance the candidate experience and program efficiency
  • Maintain certification records and enter data related to applications, renewals, exams, experience hours, and CEUs
  • Track financial transactions in the database, including invoices, refunds, transfers, and fee payments
• Support accreditation application preparation and submission every five years
• Support annual audit preparation
• Perform other duties as assigned

Skills and Qualifications

• Integrity and commitment to AFCPE’s mission
• Associate’s degree in consumer science, personal finance, financial planning, project management, or a related field preferred, or at least one year of professional experience in a related role
• Strong analytical, problem-solving, and critical thinking skills
• Self-starter with the ability to work independently
• Ability to manage multiple priorities with strong organization and accuracy
• Excellent attention to detail and a high level of accuracy
• Strong written, verbal, and phone communication skills
• Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook)
• Ability to learn and use technology independently
• Ability to work collaboratively with staff to support AFCPE’s strategic direction

Work Requirements

• Remote position
• Occasional travel to conferences and events to represent AFCPE
• Full-time schedule of 40 hours per week, generally between 9:00 a.m. and 5:00 p.m. ET
• Attendance at full-staff meetings is required.
• Travel one to two times per year may be required, including attendance at the AFCPE Annual Symposium.