Description

POSITION:   Catering Sales Manager          

DEPARTMENT:  Food & Beverage

FLSA STATUS: Full-time/Salary/Exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Catering Sales Manager for Legends Global Hospitality Jacksonville at The Prime Osborn Convention Center, Jacksonville Performing Arts Center, Ritz Theatre and Museum.  This position is responsible for the planning, budgeting, and execution of catering and food and beverage functions while maintaining the highest standards in live events and guest experience. 

Essential Duties and Responsibilities

        Produce Banquet Event Orders events.

        Prepares catering contracts and suite invoices and establishes payment arrangements in compliance with accounting department guidelines. 

        Obtains/Tracks client’s signature on delivery receipts, sales orders, and contracts.

        Ensure a successful event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction when needed.

        Resolves any client concerns and reports them to the catering sales manager.

        Negotiates and arranges appropriate pre- and post-contract services.

        Organize prospect files by listing information to be used for promotional purposes.

        Formulate plans for soliciting business in conjunction with Sales, Marketing and the Box Office.

        Analyzes requirements of events, outlines available facilities and services offered.

        Coordinates and communicates clients’ needs in a timely manner to the appropriate internal departments and organizations.

        Coordinates site inspections of facilities with clients 

        Maintains all event files as it relates to the catering sales department.

        Generate revenue and provide excellent service to internal and external guests. 

        Ensure the catering needs of the guests are met. 

        Develop and maintain communication lines with Event Services, Operations, Culinary and Accounting

        Keeps all event details current.

        Seek, negotiate, and contract new and repeat business by conducting sales calls, telemarketing, networking, and attending events throughout the city and surrounding areas. 

        Provide detailed event analysis to support, maintain and/or improve company goals and guest satisfaction. 

        For repeat clients, review past events to keep appraised of client expectations.

        Provide on-time service to guarantee client satisfaction.

        Follow up promptly with customers from first contact until the end of the event.

        Continuously interact with clients through duration of event.

        Manage and work the Event Calendar for all designated venues.

        Manage and host catering, and live events as scheduled by Legends Global 

        Other duties may be assigned.

Supervisory Responsibilities    

        Carries out supervisory responsibilities in accordance with all policies and applicable laws.

        Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        Strong customer service orientation 

        Experience in Caterease or equivalent scheduling software preferred.

        Must have extensive knowledge of MS Office

Education and/or Experience        

        Minimum 2 years’ experience in a catering sales management level position (preferred) or equivalent combination of education and catering or live event management experience (preferred)   

        Prior management / leadership experience preferred.

        Two years of customer service experience preferred.

Skills and Abilities 

        Excellent organizational and planning skills 

        Excellent communication and interpersonal skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

         While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.  

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.