Description

Title: Branch Sales Manager I

Department: Retail

Reports To: AVP of Branch Sales & Service

Job Grade: 11                                   

FLSA: Exempt                                                                                                     Last Modified: November 12, 2025

 
It’s a Job … Only Better!

At UKFCU, we’re more than a Credit Union – we’re a community, and we’ve been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we’re dedicated to making a real difference in the lives of our members and employees alike. If you’re looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

 
Why This Role Matters

The Branch Manager I directs the day-to-day operations of a smaller UKFCU branch, ensuring it meets organizational goals in service, growth, financial performance, and compliance. With limited lending authority, this position is responsible for team supervision, branch performance metrics, member satisfaction, and representing UKFCU in the community.

 
What You’ll Do

Lending & Member Services

Assists members and employees with phone calls, answers questions about products and services; resolves problems within authority; refers problems that are beyond authority to the next level supervisor, along with recommendations.
Serve as a primary point of contact for members, delivering exceptional service and resolving escalated concerns.
Promote Credit Union products and services to meet member needs and branch goals.
Branch Operations & Oversight

Monitor and manage daily branch operations to ensure alignment with operational, financial, and compliance standards.
Prepare and submit standard reports; maintain communication with the main office; and participate in scheduled management meetings.
Ensure activities comply with established Credit Union policies and procedures.
Staff Leadership & Development

Hire, train, schedule, and evaluate branch personnel.
Conduct performance reviews and support employee development.
Allocate branch resources effectively to meet service and operational demands.
Performance & Compliance Monitoring

Analyze branch performance and take corrective action to address unsatisfactory conditions.
Monitor regulatory and internal audit compliance and address exceptions.
Community & Member Engagement

Represent the Credit Union in relationships with members, sponsor organizations, vendors, and community partners.
Foster strong member relationships that support long-term financial wellness and member retention.
Qualifications
Who You Are

Experience & Education

3–5 years of similar or related experience in retail banking, financial services, or branch operations.
High school diploma or GED required.
Skills & Strengths

Strong leadership and decision-making skills.
Excellent interpersonal communication, with the ability to build rapport and resolve conflicts.
Sound knowledge of financial products, lending practices, and regulatory requirements.
Key Traits

Ability to manage priorities, workflows, and personnel in a dynamic environment.
Commitment to member service and teamwork.
 
What’s in It for You?

Competitive salary and industry-leading benefits.
Opportunities for professional growth and leadership development.
A chance to make a lasting impact on our members and the organization’s future.
 
Legalese

Equal Opportunity Employer
UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment
Employment with UKFCU is deemed “at-will,” which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands
This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You’ll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion.

Work Environment
You’ll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace.

This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success.