Description

Company Description

Dallas Hope Charities operates Hope Center, Dallas's first LGBTQ+ homeless youth center and transitional living program. The organization is committed to reducing factors leading to LGBTQ+ suicide through the Collective Hope Coalition initiative. Dallas Hope Charities is a 501(c)3 public charity based in Dallas, TX, with a vision to end hunger, break the path of despair, and eliminate homelessness forever.

Role Description

The Housing Coordinator is the primary steward of the Hope Center and its residents. This role is a unique blend of Case Management, Program Coordination, and Community Liaison. You will oversee the holistic journey of 8 LGBTQIA+ young adults, ensuring they receive comprehensive services while simultaneously maintaining the facility and building the external partnerships necessary for their success.

• Unlike a traditional House Manager, this role focuses on direct programmatic impact—personally handling case planning and intern/volunteer coordination rather than supervising full-time staff.

Requirements

Key Responsibilities: 

1. Individualized Case Planning & Resident Support

• Holistic Case Management: Act as the lead navigator for all 8 residents; develop, implement, and monitor individualized support plans focused on housing stability, mental health, and employment.
• Service Coordination: Facilitate access to healthcare, education, and legal resources. Assist residents with complex paperwork and advocate on their behalf with external service providers.
• Advocacy: Provide one-on-one mentorship and crisis intervention using trauma-informed and harm-reduction models.
• Documentation: Maintain rigorous case notes and data integrity within the DHC tracking system to ensure resident progress is measurable and confidential.

2. Community Partnerships & Resource Development

• Relationship Management: Build and maintain strategic partnerships with local Dallas non-profits, healthcare providers, and employers to create a robust referral network for residents.
• Philanthropic Ambassadorship: Represent Dallas Hope Charities at community events and meetings to increase visibility and support for the Hope Center.
• Volunteer & Intern Oversight: Recruit, train, and coordinate the schedules of volunteers and interns. Ensure their contributions align with the Center’s mission and safety protocols.

3. Center Operations & Safety

• Facility Stewardship: Oversee the daily operations of the Hope Center facility. Conduct safety checks, room inspections, and ensure the property is well-maintained and clean.
• Safety & De-escalation: Maintain a safe, respectful, and inclusive environment. Mediate resident conflicts and handle advanced crises as the primary on-site lead.
• Policy Oversight: Enforce house rules (curfews, chore completion, guest policies) with a balance of accountability and empathy.
• Financial Monitoring: Oversee resident financial agreements, including mandatory savings plans and rent tracking, to promote long-term self-sufficiency.
    

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Minimum of 3 years of experience in residential services, housing, or case management, specifically working with vulnerable populations (LGBTQIA+ or homeless youth experience is highly preferred).
• Proven track record of managing a caseload and developing goal-oriented success plans.

Essential Skills:

• Proficiency in Google Suite and case management database software.
• Expert-level de-escalation skills and the ability to build rapport with young adults in crisis.
• Strong organizational skills to manage facility maintenance, volunteer schedules, and external partnerships simultaneously.
• High attention to detail regarding documentation and grant-related data tracking.

Physical & Schedule Requirements:

• Must have a valid driver’s license, personal vehicle, and active insurance for resident transport or off-site meetings.
• Ability to climb stairs and lift/carry up to 25 lbs.
• This role requires flexibility to respond to urgent resident or facility needs outside of standard 9-to-5 hours.