Description

POSITION SUMMARY

The Case Support Coordinator provides administrative and case coordination support to ensure efficient case management processes and timely communication across multiple teams and supervisors. This role supports case-related documentation, court filings, database management, volunteer communications, travel coordination, and operational processes while maintaining accurate records and supporting continuity of program operations. The ideal candidate is highly organized, detail-oriented, adaptable, and committed to delivering excellent service in a mission-driven environment.

ESSENTIAL FUNCTIONS

Case Administration, Data Management & Documentation

• Create and obtain signatures for Certificates of Volunteer Case Acceptance for newly assigned cases.
• Customize court report templates for new cases using relevant case information.
• Prepare, create, and electronically file Notices of Assigned CASA Volunteers and Staff.
• Upload case-related documentation into Advocate360 case record as requested by CASA Supervisors.
• Enter case interaction summaries and apply designated categories or advocacy designations as directed by supervisors (e.g., educational advocacy).
• Support administrative processes that facilitate effective case progression and program operations.

Program Operations, Staff & Volunteer Support

• Generate and distribute personalized reminder communications related to volunteer continuing education requirements and status.
• Monitor notifications related to upcoming permanency conferences and forward relevant information to assigned volunteers and staff members in a timely manner.
• Research and provide placement information and Permanency Case Manager (PCM) assignments to supervisors as requested.
• Support ongoing coordination and communication efforts among staff, volunteers, and supervisors.
• Coordinate and prioritize multiple requests and competing deadlines while maintaining accuracy and responsiveness.
• Serve as backup support for the Program Support Manager during vacations, leave periods, or other absences to ensure continuity of operations and timely completion of essential functions.
• Gather required information, complete documentation, and submit volunteer travel reimbursement requests.
• Research cost-effective travel options and coordinate travel arrangements for staff, including airfare, lodging, rental vehicles, and related travel needs as necessary.

OTHER FUNCTIONS

• Assist with special events and attend staff meetings.
• Participate in programs of public recognition for volunteer advocates.
• In accordance with the Dallas CASA team philosophy, the person filling this position may be required to perform other related duties as assigned to support program and organizational needs in addition to the essential functions outlined in this job description.

Requirements

KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS

• Bachelor's degree in business administration, social services, human services, nonprofit management or an equivalent combination of education and relevant work experience. 
• Minimum of 2 years of administrative, coordination, case support, or related experience required. 
• 3+ years of experience supporting multiple teams, programs, or supervisors in a fast-paced environment preferred. 
• Experience using case management, CRM, project management, or other database systems preferred; Salesforce experience is a plus; ability to quickly learn and effectively navigate technology platforms and databases required.
• Experience supporting nonprofit, social services, legal, or volunteer-based programs preferred
• Demonstrated ability to manage multiple priorities across teams and deadlines simultaneously. 
• Exceptional organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) and ability to effectively utilize case management systems and databases.
• Friendly, professional, and service-oriented approach when interacting with volunteers, staff, and stakeholders.
• Patience, kindness, and the ability to work effectively with diverse individuals and situations.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive child, volunteer, employee, and case-related information.

SUPERVISORY RESPONSIBILITY
This position has no direct supervisory responsibility
 
CONTRACTING AUTHORITY
None
 
PHYSICAL DEMANDS

• Ability to occasionally lift and move up to 35 pounds, including files, office supplies, and materials needed for meetings, presentations, and other organizational activities.
• Intermittent physical activities including bending, reaching, sitting and walking during working hours.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position of 40 hours per week. Our building is open to the public from 8:30 a.m. to 5:00 p.m., Monday through Friday. Your schedule should reflect eight hours of work daily in addition to your lunch break. Occasional evening and weekend work may be required as job duties demand. Please see the Remote Working Section of the Employee Handbook for eligibility and conditions associated with the option to work remotely.

TRAVEL
This position may require some travel. Must have reliable transportation with current valid Texas driver's license and state mandated automobile insurance for travel to and from meetings and presentations.

PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Dallas CASA is proud to be an Equal Employment Opportunity employer. It is our policy to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, gender, national origin, marital status, sexual orientation, gender identity, gender expression, protected disability status, protected veteran status, other applicable legally protected characteristics.

This application for employment is good for 30 days only.  Consideration for employment after 30 days requires a new application.