Description
TPWD - Customer Service Representative I (00055407) Organization
: PARKS AND WILDLIFE DEPARTMENT
Primary Location
: Texas-Comstock Work Locations
: SP-Seminole Canyon SP & SHS
434 Park Rd 67, HWY 90 W PO Box 820
Comstock 78837
Job
: Office and Administrative Support
Employee Status
: Regular
Schedule
: Full-time Standard Hours Per Week: 40.00
Travel
: Yes, 5 % of the Time
State Job Code: 0132
Salary Admin Plan: A
Grade: 11
Salary (Pay Basis)
: 3,245.29 - 3,245.29 (Monthly)
Number of Openings
: 1
Overtime Status
: Non-exempt
Job Posting
: Feb 13, 2026, 2:08:54 PM
Closing Date
: Mar 13, 2026, 11:59:00 PM
Description
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
EXCELLENT BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
All applications must contain complete job histories in the WORK HISTORY SECTION to include
Job Title
Dates of employment (month/year)
Name of Employer, Name of Supervisor Description of duties performed
Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields
College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.
Resumes are encouraged as attachments but will not be used to determine eligibility
Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
Customer Service Representative I-V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
*More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.
Required forms that will need to be attached with application for Military Employment Preference:
Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT: Craig Howell, (830) 309-7975 Email Address: craig.howell@tpwd.texas.gov
PHYSICAL WORK ADDRESS: 434 Park Road 67, Highway 90 West, Comstock, Texas, 78837
GENERAL DESCRIPTION:
Under the direction of the Office Manager, this position performs entry level to routine customer service work including general clerical duties and information to the public. Responsible for collection, license and permit sales, automated campsite registration, park store inventory and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files. Performs daily light maintenance and cleaning of office, restrooms and visitor center. Assists park staff in conducting education and interpretive programs to audiences of all ages. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Requirements
MINIMUM QUALIFICATIONS:
Education:
Completion of 8th grade.
Experience:
None required.
Licensure:
Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.
PREFERRED QUALIFICATIONS:
Education:
Graduation from High School or GED.
Experience:
One year experience in areas such as general clerical, customer service, front desk reception, cash handling and or public speaking;
Experience in accounting, typing, record keeping, and data entry.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures;
Knowledge of administrative and clerical procedures;
Knowledge of basic math calculations;
Skill in using MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in using standard office equipment;
Skill in preparing reports;
Skill in training others;
Ability to accurately handle cash and account for revenue collected;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to handle multiple tasks;
Ability to work under stressful conditions;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS
Required to work in a public park with overnight camping and day use;
Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;
Required to adjust to changing schedules;
Required to travel 5% with possible overnight stays;
Non-smoking work environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
