Join our team as a Front Office Supervisor at Miramar Health Center in Pasco, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $28.08 - $34.40 DOE with the ability to go higher for highly experienced candidates

• $7,000.00 Hiring/Retention Bonus Structure:

  • At Hire: $2,100.00

  • At 180 days (6 months): $2,800.00

  • At 12 months: $2,100.00

• Bonus will be pro-rated based on Full Time Equivalency (FTE)

Benefits

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Plan and manage the daily functions of the clinic front office

• Formulate and implement policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies

• Manage provider schedules to ensure the correct appointment type is assigned, the schedule is full, and daily targets are met. Verify and adjust schedules when providers are not available

• Maintain and book appointments for the Credit Manager and Behavioral Health Consultant

• Monitor the patient record filing system and ensure accurate and complete data is collected for all patients. Provide feedback and instruction to staff to ensure accuracy of patient files

• Develop and coordinate quality assurance activities for the front office. Coordinate patient file audits/reviews to comply with standards from The Joint Commission (TJC) and Federal, State, and local regulations. Perform various audits including Cash Box reconciliations and MyChart Proxy

• Review and monitor various reports from the Epic system including sliding fee eligibility and utilization, registry follow-up, and patient wellness follow-up

• Monitor daily work queues for clinic staff to ensure productivity, identify issues, and allocate workload

• Manage AIDET patient communication surveys, compile and communicate results, and make any process or procedure changes necessary to improve outcomes. Also manage TSF and Arcadia Tracking on a daily basis

• Manage the processing of all Release of Information requests. Coordinate with Risk Management regarding the healthcare information to be provided prior to release

• Coach, mentor, and train direct report staff. Assess staff competencies, provide continuous performance management, and conduct employee performance evaluations. Address performance and behavior issues by clarifying expectations and providing feedback

• Participate in the recruitment and selection of staff. Provide orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment

• Build and maintain a positive, collaborative, and inclusive work environment that values diverse perspectives and approaches. Demonstrate strong leadership in hiring, managing, and retaining high‑performing team members from local communities. Foster a culture of employee engagement and continuous improvement

• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)

• Associate's Degree preferably in business or healthcare preferred

• Five years' experience in healthcare required

• Associate's Degree may substitute 2 years' experience

• Bachelor's Degree may substitute 4 years' experience

• One year's supervisory experience managing employees and administering policies preferred

• Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay

• Basic proficiency with a variety of computer programs including Word, Excel, and EPIC preferred

• Effective verbal, written, and listening communication skills

• Ability to work independently with minimal supervision

• Ability to effectively manage employees and administer clinic policies

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to work effectively in a fast-paced primary care environment

• Knowledge of medical terminology is required

• Knowledge of Patient Benefits Coordination preferred

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.