Description

The Opportunity

Do you love solving complex problems and helping small businesses grow? Chase serves over 7 million small businesses in the US, and you will have a rare opportunity to materially improve how our customers engage with their credit cards from day one - with direct accountability for driving early card usage and spend.

As the VP of Account Experience, you will own the end-to-end product, strategy, and execution of how our small business customers interact with their credit cards at Chase. You'll own the post-approval experience that converts approved customers into active card users - from account setup through ongoing engagement.

You'll have executive sponsorship and the resources of Chase behind you, with the space to shape the product strategy, define the roadmap, and ship at scale.

What You'll Own

• Own the customer experience from post-approval through ongoing account management, with accountability for driving early card usage and spend and ongoing feature engagement across accounts

• Make it easier for small businesses to manage their card accounts, by setting the vision, defining the multi-year roadmap, and shipping features to address customer needs

• Build and lead a team of product managers, establishing operating cadence and team culture from the ground up

• Reduce call volume and improve self-service tools by identifying and eliminating friction across the account lifecycle

What You'll Have

• Direct partnership with senior leadership to shape product strategy

• Dedicated Design, Engineering, and Data & Analytics resources

• Direct visibility into Card portfolio P&L management

• Close partnership with Digital, Operations, Servicing, and Marketing teams

What We're Looking For

Required Qualifications, Capabilities, and Skills

• • 7+ years in product management developing products and launching at scale
• • 3+ years of people leadership experience: You've hired, managed and developed product teams across levels
• • You are talented at setting strategy and shipping the features; you are equally comfortable presenting roadmaps to senior leadership and reviewing product specs with your team
• • You are a strong cross-functional partner who reaches across teams to problem-solve and you set the bar high for operating with quality and integrity
• • You love data - you get fired up by identifying problems, validating hypotheses and measuring impact

What Makes You Stand Out:

Preferred Qualifications, Capabilities, and Skills

• • You have experience launching small business or financial products that drove measurable improvements in customer engagement or spend (e.g., improved activation rates, increased transaction frequency, reduced time-to-first purchase)
• • You are passionate about small business and have shipped products that measurably resolved business owner pain points; you have improved conversion funnels, reduced friction, or driven self-service adoption with quantifiable results
• • You are SQL proficient or have hands-on experience with analytics tools (e.g., Tableau)
• • You have a track record of using experimentation and testing to drive product decisions, with specific examples of experiments that changed product direction or challenged initial assumptions

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n