Description

Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities:



Consumer Deposits Onboarding

• Ensure a seamless and superior account opening journey through various digital channels, relevant campaigns and propositions to drive customer acquisitions & STP account opening
• Maintain and grow strategic partnerships with industry partners and government bodies to acquire New-to-Singapore account opening

Strategic Initiatives & MTJ (Managing-through-Journeys)

• Develop and support a comprehensive Workplace Banking proposition as part of One Bank strategy for CBG SG to drive low-cost CASA and salary crediting
• Collaborate with regional and institutional stakeholders, to leverage & unlock value for corporate clients while accelerating consumer acquisition
• Influence and engage external stakeholders to understand how to resolve their pain points, so as to drive acquisition of Workplace Banking partners
• Monthly reporting and tracking of performance, key drivers and business outcomes identified in value map and performance management architecture (PMA)
• Drive internal engagement and conversations with best practices and data-backed insights

Requirements:

• 8-10 years of experience in product management, business analysis or client relationship management role
• Good understanding of consumer banking products, customer journeys, propositions and customer acquisition strategies, with a good grasp on data analytics
• Strong external presentation and client engagement skills
• Highly collaborative, with effective stakeholder management skills
• Able to manage multiple complex projects simultaneously
• Naturally inquisitive with a knack for problem solving