Description

The Traffic Coordinator supports the smooth scheduling, tracking, and movement of work, materials, or media through a defined workflow. This role coordinates timelines, routes requests to the right people, monitors due dates, and communicates status updates to keep projects on schedule and stakeholders informed.

• Coordinate daily traffic/workflow for incoming requests, jobs, or shipments and assign them to appropriate teams or vendors.
• Maintain schedules, calendars, and job queues; prioritize work based on deadlines and capacity.
• Track job status from intake through completion; follow up to prevent delays and resolve bottlenecks.
• Prepare and distribute status reports (e.g., daily/weekly production or delivery updates).
• Ensure required documentation is complete and accurate (work orders, purchase orders, shipping paperwork, job tickets, creative briefs, etc.).
• Communicate changes in timelines, requirements, or priorities to internal teams and external partners.
• Verify deliverables meet basic requirements before release (correct specs, quantities, formats, routing, approvals).
• Support process improvements by identifying recurring issues and suggesting workflow solutions.
• Maintain organized records in tracking systems (spreadsheets, ERP/WMS, project management tools, or traffic software).
• Assist with escalation of urgent issues and coordinate rework, reschedules, or expedited handling as needed.

Knowledge/Experience/Education:

• High school diploma or equivalent (Associate's degree preferred).
• 13 years of coordination, logistics, scheduling, operations, or project support experience (industry-specific experience a plus).
• Familiarity with production, shipping/receiving, advertising/media traffic, or creative services workflows (depending on industry).
• Ability to analyze capacity, turnaround times, and recurring bottlenecks.

Skills and Abilities:

• Strong organizational skills and ability to manage multiple priorities in a deadline-driven environment.
• Clear written and verbal communication; professional follow-up and customer-service mindset.
• Proficiency with Microsoft Excel/Google Sheets and basic reporting/tracking.
• Attention to detail and accuracy with documentation and data entry.
• Time management and prioritization
• Problem-solving and escalation judgment
• Cross-functional coordination
• Data entry accuracy and documentation control
• Calm under pressure; adaptable to shifting priorities

Physical Requirements:

• Office setting; frequent computer and phone use.
• Occasional time in warehouse environment; ability to stand/walk and follow safety requirements.

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