Description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitleSTEPS CRM AdminRequisition NumberTE09175Department Name3R150:Marketing and Brand StrategyWork LocationLexington, KYSalary Range$22.00 - $25.00/hourType of PositionTemporaryPosition Time Status Full-TimeRequired EducationRequired Related ExperienceRequired License/Registration/CertificationPhysical RequirementsSitting for long periods of time.ShiftWork Shift
M-F 8-5

Expected # of Hours Per Week
40Job SummaryWe're looking for a STEPS CRM Admin who enjoys building smart solutions and turning user needs into seamless Salesforce experiences.

What you'll do:

• Build and support case management workflows and knowledge bases
• Translate business needs into effective Salesforce solutions
• Create reports and dashboards that drive decisions
• Improve processes and support omni-channel service tools

What you bring:

• Hands-on experience with Sales Cloud & Service Cloud
• Web-to-Case, Phone-to-Case, Chat-to-Case & case escalation
• Agentforce and reporting/dashboard experience
• Experience Cloud is a plus!

If you're collaborative, detail-oriented, and excited to make Salesforce work better for everyone—we'd love to hear from you!Skills / Knowledge / AbilitiesSalesforce CRM
-Sales Cloud
—Service Cloud
—Web to case
—Phone to case
—Chat to case
—Agentforce
—Reports and Dashboards
—Case escalationDoes this position have supervisory responsibilities? NoPreferred Education/ExperienceDeadline to Apply02/03/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Have you used a CRM software? If yes, which one?

   (Open Ended Question)

2. * Which best describes your experience in administering a CRM?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
3. * Describe any previous work experience you have with managing enterprise level systems like Salesforce CRM or Marketing Cloud.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

PI281417583