Description
At Compu Dynamics, we dont just build infrastructurewe create the backbone of the digital future. As North Americas premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the worlds most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.
Summary/Objective:
The Service & Contract Coordinator provides administrative and scheduling support for Compu Dynamics Service and Contract departments. This position assists with daily service dispatching, preventative maintenance (PM) scheduling, contract recordkeeping, and overall coordination between customers, technicians, and internal teams. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment under direct supervision.
Essential Functions:
1. Service Scheduling & Dispatch
- Assist in scheduling and dispatching Service Technicians for maintenance, repairs, and PMs.
- Communicate real-time schedule updates and changes using Tech Tool or Sage Dispatch.
- Confirm daily completion of technician time entries and work summaries.
- Track missed PMs and collaborate with leadership to reschedule as needed.
2. Customer Communication & Support
- Make follow-up calls to customers to ensure satisfaction with completed service work.
- Provide clear and timely updates to customers regarding scheduling or delays.
- Maintain a high level of professionalism with clients, vendors, and technicians.
- Support the Service Manager in addressing customer inquiries and escalations.
3. Contract Administration & Documentation
- Enter and maintain accurate records for all service contracts and agreements.
- Assist in preparing, reviewing, and revising service-related contracts.
- Coordinate with vendors and internal teams to ensure contract compliance and delivery.
- Compile data and generate contract-related reports as requested.
4. Administrative Coordination
- Support the Service and Contracts teams with administrative tasks, scheduling, and reporting.
- Maintain organized electronic records, job folders, and service documentation.
- Coordinate repair part orders and pickup logistics with technicians.
- Operate office equipment safely and follow company safety protocols.
5. Team Alignment & Continuous Improvement
- Participate in department meetings to support operational efficiency and communication.
- Collaborate with Accounting and Service Operations on billing and renewals.
- Identify and recommend process improvements within scheduling and contract workflows.
- Uphold Compu Dynamics values by promoting teamwork, professionalism, and integrity.
Competencies:
- Excellent written and verbal communication skills
- Strong attention to detail and organization
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office Suite; experience with SAGE or Tech Tool preferred
Supervisory Responsibility:
No supervisory responsibilities.
Work Environment:
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc.
Physical Demands:
The employee is occasionally required to stand, walk, sit, and use hands to handle or feel objects. Must occasionally lift or move office products and supplies up to 20 pounds.
Position Type:
This is a full-time position.
Required Education and Experience:
- High School diploma or equivalent
- 02 years experience in administrative support, service coordination, or contracts
Preferred Education and Experience:
- Associates or Bachelors degree in Business, Management, or related discipline
- Experience in HVAC, Electrical, or Construction industry
- Familiarity with data center or critical facility operations
EEO Statement:
Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compu Dynamics offers a comprehensive benefits package that supports the health, well-being, and growth of our team members. Full-time employees are eligible for:
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Medical, Dental, and Vision Insurance effective the first of the month following hire, with plans currently offered through Cigna.
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401(k) Retirement Plan automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.
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Employer-Paid Life Insurance coverage equal to 1x your salary.
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Short-Term Disability (STD) fully paid by Compu Dynamics.
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Voluntary Benefits including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.
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Paid Time Off (PTO) accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.
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Paid Holidays 7 company-observed holidays plus a floating holiday.
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Birthday Time Off 8 hours of paid time off during your birthday month.
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Paid Parental Leave 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.
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Volunteer Time Off (VTO) 40 hours annually for community service.
- Boot Reimbursement up to $150 annually, available from your first day.
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Tool Reimbursement $250 annually, available after 60 days.
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Tuition Reimbursement up to $5,000 annually for approved educational programs.
Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and motor vehicle check.
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