Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We're proud to be recognized—again! For the fourth year in a row, we've been certified by Great Place to Work®, and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full-time, remote Return-to-Work Coordinator. This position plays a crucial role in facilitating the successful placement of injured workers in Transitional Duty assignments as well as cultivating and maintaining strong relationships with nonprofit organizations, ensuring that volunteer opportunities align with injured workers' needs and restrictions, and providing nonprofit organizations ongoing support and coordination throughout the assignment. The Return-to-Work Coordinator contributes significantly to the success of the Transitional Return to Work program, helping injured workers regain their confidence and skills while making a positive impact on the community.

Responsibilities:

• Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites.
• Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set.
• Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letter, creating driving instructions, and setting up the time tracking process.
• Maintain internal database of nonprofit transitional work sites.
• Communicates challenges with placement process to Transitional Return to Work Specialist to strategize next steps.
• Accurately document time and case activity on individual files in case management software (Alarisware)
• Performs other duties as necessary and assigned
• Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience.
• Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information.
• Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved.

Qualifications:

• Associate or bachelor's degree preferred
• Bilingual Spanish preferred
• Must be comfortable with heavy phone work
• Customer Service Experience
• Ability to manage competing priorities