Description

Create Exceptional Experiences — Join Us as a Rental Coordinator!

City of Kentwood – Parks & Recreation Department

Do you love creating seamless, memorable experiences for customers? Are you highly organized, customer-service oriented, and energized by helping events run smoothly? The City of Kentwood Parks and Recreation Department is seeking a professional, detail-focused Rental Coordinator to oversee the day-to-day operations of our indoor and outdoor rental spaces.

From community rooms and shelters to athletic fields and event venues, you’ll ensure our renters receive outstanding service, facilities are well-maintained, and every rental event is executed with excellence.

 
What You’ll Do

As the Rental Coordinator, you’ll play a key role in creating smooth, positive rental experiences for residents, organizations, and community partners. You will:

• Serve as the primary point of contact for renters, providing clear communication, guidance, and timely issue resolution.
• Meet with clients to review policies, logistics, and expectations prior to their rental date.
• Ensure enforcement of rental agreements, safety guidelines, and operational standards.
• Oversee the booking, setup, and maintenance of rental facilities in partnership with the Rental Supervisor.
• Coordinate with maintenance and operations staff to ensure facilities remain clean, safe, and event-ready.
• Manage event logistics including scheduling, vendor coordination, staff coverage, and room setup/breakdown.
• Recruit, hire, train, supervise, and evaluate rental staff.
• Assist rental staff during setup and cleanup when needed.
• Maintain accurate records, inventory, and reports related to rental operations.
• Support a positive, collaborative, customer-focused workplace.
• Every rental you oversee helps create connections and special memories for individuals, families, and community groups across Kentwood.

 
About You

You’re a strong communicator and problem-solver with excellent customer service instincts. You can manage multiple priorities, stay calm under pressure, and lead staff with confidence and professionalism.

Minimum Requirements:

• Bachelor’s degree in recreation management, hospitality management, business administration, or a related field
• Three (3) years of experience coordinating corporate events, weddings, conferences, social events, or sporting events
• Or an equivalent combination of education, training, and experience
• Valid Michigan Driver’s License
• CPR, AED & First Aid certification (or ability to obtain within 6 months)
• Ability to obtain ServSafe Alcohol and Michigan TIPS certifications within 6 months

For full details about responsibilities and qualifications, view the complete job description here.

 
Pay & Benefits

• Hourly pay range: $25.99–$33.20, depending on experience
  
• 10% employer retirement contribution — well above industry average
  
• Up to 4 weeks vacation, 12 sick days, 11 holidays, and 3 personal days annually
  
• 4–6 weeks fully paid parental leave
  
• Excellent medical, dental & vision insurance with minimal cost
• Free telehealth, EAP access, life insurance, and long-term disability coverage
  
• Paid certifications, trainings, and career development opportunities
• Employee discounts on recreation programs and rentals

Why Kentwood Parks & Recreation?

Kentwood offers 15 parks, 13 miles of trails, and hundreds of rental opportunities each year, serving thousands of residents and visitors. As our Rental Coordinator, you’ll help uphold the high-quality customer service and facility standards that Kentwood is known for—ensuring our rental spaces always feel welcoming, well-run, and event-ready. Here, your leadership and communication skills help bring celebrations, community gatherings, and special events to life.

 
Apply Today!

If you’re ready to lead rental operations with professionalism, hospitality, and a commitment to exceptional service, we’d love to hear from you!