Are you passionate about supporting the well-being of older adults? Do you want to make a 
meaningful difference in the lives of the 24,000 individuals we serve each year? If so, North Shore 
Senior Center could be the perfect place for you! We are currently looking for a dedicated Program 
Supervisor to join our team. 

As a “Best & Brightest” company to work for, NSSC is a nationally accredited 501(c)(3) nonprofit, 
committed to enhancing the lives of older adults across a broad spectrum of needs—from those 
living independently to those needing comprehensive care. Our wide range of services includes 
specialized dementia care, social services, educational and wellness programs, and volunteer 
opportunities, all designed to enrich the lives of older adults across the 26 communities we serve. 

The Program Supervisor provides supervision to staff that work in some of, or all of the 
following programs:  Community Care Program, Comprehensive Care Coordination, Caregiver 
Specialists, Intake, and support groups.  The Program Supervisor also represents the agency at 
meetings and forums in the community.   

• DUTIES AND RESPONSIBILITIES: 
  Supervises the staff that work in some or all of the following programs: Community Care 
  Program, Comprehensive Care Coordination, Caregiver Specialists, Intake, and support 
  groups 
  Conducts regular supervision with staff and assists with problem solving 
  Interviews, hires, and trains new employees 
  Provides quality assurance for all programs 
  Completes annual staff evaluations of supervised staff members 
  Assures agency participation in state sponsored training and conformity to policies and 
  procedures 
  Able to perform all duties of a Care Coordinator in relationship to participants. 
  Maintains CCC certification and licensure 
  Represents the agency at meetings and forums in the community 
  Works with Director of Senior and Family Services to identify and address unmet needs of 
  the aging community and obstacles to provision of needed services
• SUPERVISORY RESPONSIBILITIES: 
  Supervises Community Care Program, Comprehensive Care Coordination, Caregiver 
  Specialists, Intake, and support groups 
  Carries out supervisory responsibilities in accordance with the organization's policies and 
  applicable laws 
  Responsibilities include interviewing, hiring, and training employees; planning and directing 
  work; appraising performance; rewarding and disciplining employees; addressing complaints 
  and resolving problems