Description

• Define an integrated system strategy aligned with business growth and multi-center expansion.
• Build and manage a 12-month roadmap for all back-office and operational platforms.
• Identify opportunities for automation, efficiency improvements, and cost optimization.
• Prioritize initiatives based on business impact, scalability, and operational urgency.

• Partner with Operations, Sales, Academic, and Finance teams to understand pain points and workflows.
• Translate business needs into clear functional and technical requirements.
• Define project scope, cost estimates, timelines, and success metrics.
• Design scalable workflows that improve data accuracy, visibility, and reduce manual work.

• Evaluate, select, and manage vendors for CRM, LMS, ERP, scheduling, and reporting tools.
• Lead RFx processes (RFI, RFP, RFQ) and vendor negotiations.
• Define SLAs and ensure delivery quality, timelines, and system reliability.
• Oversee system integration, testing, deployment, and data migration.
• Manage upgrades, enhancements, and ongoing vendor performance.

• Lead system rollouts across all education centers.
• Develop training materials, SOPs, and user guides for staff.
• Drive change management to ensure high adoption and user engagement.
• Collect feedback and iterate to improve usability and workflows.

• Establish standardized data structures across systems (students, teachers, sales, finance).
• Enable automated dashboards and reporting for operational and financial performance.
• Analyze data to identify bottlenecks and propose process improvements.
• Continuously optimize system configurations based on analytics and user feedback.

• Ensure data privacy and compliance for student and parent information.
• Define and manage access control, authorization levels, and audit trails.
• Collaborate with IT and HR on system security, permissions, and governance.

• Bachelor's degree in Information Systems, Business, Engineering, or related fields.
• 3-6+ years of experience as a Product Manager, Business Systems PM or Operations Tech PM.
• Strong experience managing internal systems such as CRM, LMS, ERP, scheduling, or finance tools.
• Experience working with multi-location or service-based businesses (education, healthcare, retail, or F&B is a plus).
• Proven experience managing vendors and third-party system implementations.

• Strong product management fundamentals: roadmap planning, prioritization, and lifecycle management.
• Excellent requirement-gathering and process-mapping skills.
• Solid understanding of system integration, data structures, and reporting.
• Analytical mindset with the ability to translate data into operational improvements.
• Strong stakeholder management and cross-functional collaboration skills.
• Comfortable driving change management and user adoption.
• Able to balance strategic thinking with hands-on execution.