Description

Our Delivery team is building the end-to-end engine that gets Plata cards and Welcome Packs - branded packages containing physical cards, cardholders, and supporting materials - into customers' hands fast, reliably, and with healthy unit economics.

In Colombia, we are starting from scratch: your mission will be to launch the entire delivery setup - from first mile (inventory planning and Welcome Pack production) to last mile via postal partners and our ambassador network - while reusing and adapting the technologies and processes that already work successfully in Mexico.

This is first and foremost a product role with a strong operational component: you will own the product strategy and roadmap for delivery tools (such as the ambassador mobile app and internal control panels), while also overseeing day-to-day operations, ensuring they run efficiently, and driving product improvements that continuously enhance our key metrics.

Challenges that await you:

• Own the end-to-end delivery funnel for ColombiaFrom card printing and Welcome Pack preparation to successful delivery and first activation - you'll be responsible for the full journey
• Build and optimize first-mile operations
  • Forecast demand and plan inventory of Welcome Packs and cards by city/region
  • Define the right stock levels per location and channel
  • Set and manage SLAs with print houses, warehouses, and logistics partners
• Run and scale last-mile delivery
  • Manage postal delivery partners and our ambassador network
  • Design and optimize routes, territories, and coverage models
  • Continuously improve conversion from "card sent" to "card received and activated"
• Lead the evolution of Delivery products & tools
  • Own the roadmap for the Ambassador mobile app and internal tools used to manage ambassadors and deliveries
  • Collect feedback from ambassadors, ops teams, and partners; convert it into clear product requirements
  • Prioritize features that improve efficiency, transparency, and conversion
• Be the owner of metrics
  • Define and track key product and operational metrics: delivery SLAs, success rate, activation rate, NPS, cost per delivered active card, etc.
  • Run experiments to improve performance (A/B tests on flows, new delivery models, incentive schemes for ambassadors and partners)
• Manage and grow a cross-functional team
  • Lead a team combining operations, business analysts, and developers
  • Set goals, define processes, build a culture of ownership and continuous improvement
• Work hand-in-hand with other teams
  
  • Collaborate with Product, Risk, Compliance, Marketing, Customer Support, and Finance
  • Align delivery roadmap and capacity with acquisition plans and product launches

What makes you a great fit:

• Product Management experiencein fintech/logistics, including launching products or processes from scratch
• Proven experience in operations-heavy environments (delivery, logistics, field sales or similar)
• Track record of:
  • Improving existing functionality based on data and feedback
  • Adding new features aligned with business and user goals
• Strong understanding of unit economics and key product and operational metrics
• Data-driven decision making: you are comfortable working with dashboards
• Experience building cross-functional collaboration with development, product, analytics, and operations teams
• People management experience: hiring, onboarding, developing talent, running 1:1s, and building a high-performance culture

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Colombia with assistance for the employee and their family
• Flexible work from our office
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave