Description

The Permit Supervisor is a key position within the Community Development Department,
responsible for supervising the private property and development permit workflow and overseeing
two (2) full-time staff that have the main function of process permits. The position provides
exceptional customer service to residents, contractors, and permit applicants at the front counter,
over the phone, and through online platforms.

This newly created role will play a central part in the development of a new online permitting portal,
designed to enhance transparency, efficiency, and customer service for the residents and property
owners within the Village. The Community Development Department plans to launch new
permitting software in 2026, and the Permit Supervisor will serve as an integral member of the
interdepartmental implementation team-helping ensure a successful rollout and clear
communication to users. 

Requirements

• Bachelor’s degree in Urban/Regional Planning, Public Policy/Administration, Economic
  Development, Architecture, Business, or related field.
• Minimum five (5) years of progressively responsible permit/planning/inspection review or
  experience (municipal experience preferred).
• Excellent written and oral communication skills; ability to communicate with a variety of
  audiences.
• Proven customer service orientation with the ability to provide clear, solution-oriented
  guidance.
• Proficiency with Microsoft Office; familiarity with GIS, permitting systems, and data
  dashboard preferred.
• Current International Code Council (ICC) Permit Technician certification, or ability to secure it
  within six (6) months of hire.
• A valid State of Illinois driver’s license is required.