Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

Schedule: Available to work Monday, Wednesday, Friday - 8 AM - 5 PM

Location: 75 Roland Way, Novato, CA 94945

Primary Responsibilities:

• Pre-registration by accurately collecting and entering patient demographic, insurance, and financial information into the ADT system
• Insurance eligibility and benefits through online tools and phone outreach as needed
• Pre-registered accounts for accuracy, completeness, and required documentation to support timely reimbursement
• patient identity to prevent duplicate medical records and corrects registration errors when identified
• Obtains require patient signatures and ensure all documentation is scanned into appropriate systems
• Supports Medicare, regulatory, and compliance requirements, including MSP, ABN, HIPAA, EMTALA, and related registration standards
• Assesses self-pay patients for financial assistance eligibility and escalates accounts to Financial Clearance or Financial Counseling when appropriate
• Communicate with patients, providers, and facilities to obtain or clarify registration information and resolve account issues
• Escalates complex registration issues to Patient Registration leadership as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Basic level of proficiency with Microsoft Office products
• Ability to work Monday, Wednesday, Friday - 8 AM - 5 PM
• Ability to work occasional holidays
• Must be 18 years of age or older

Preferred Qualifications:

• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Soft Skills:

• Excellent customer service skills
• Excellent written and verbal communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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