Description

The Pix area is responsible for Brazil's instant payment product, including B2B and B2C transfers, QR Code payments, MED, request to pay and integration with the Brazilian Central Bank's infrastructure. The team works cross-functionally with Technology, Channels, Operations, Implementation, Customer Service, Sales, and Regulatory teams to ensure stable, scalable, and customer-centric Pix solutions.

This role is critical to ensuring the stability, evolution, and quality of Pix products, acting as a bridge between strategy and day-to-day execution. As a Product Associate you will act as the main point of contact for Pix-related products, balancing operational excellence with product development and stakeholder management.

Job Responsibilities

• Own and manage the day-to-day operations and evolution of Pix products, ensuring stability, regulatory compliance, and continuous improvement
• Act as the primary product point of contact for Technology, Operations, Customer Services, Sales, Implementation, and other partner areas
• Monitor Pix product performance, incidents, and operational issues, ensuring timely resolution and proper communication
• Support and coordinate system migrations and technical evolutions related to Pix infrastructure and features
• Ensure Pix products comply with Brazilian Central Bank regulations, operational standards, and internal governance requirements
• Contribute to product improvements by identifying gaps, pain points, and opportunities based on operational data and stakeholder feedback
• Maintain clear and up-to-date Pix product documentation and processes
• Provide executive updates, workshops, and cross-functional forums
• Participate in testing, validation, and go-live activities for new Pix features and system changes

Required Qualifications, Capabilities, and Skills

• 4+ years of professional experience in a similar role
• Knowledge in Pix, instant payments, banking products, financial services, or product/project roles
• Solid understanding of Pix payment flows and operational processes
• Ability to manage multiple demands simultaneously and prioritize effectively
• Strong communication skills and comfort interacting with multiple stakeholders
• Analytical mindset with attention to detail and problem-solving skills
• Proficiency in English and Portuguese
• Ability to work collaboratively in a fast-paced environment
• Experience in a client-facing role

Preferred Qualifications, Capabilities, and Skills

• Experience with Pix products and Brazilian Central Bank (BACEN) regulations
• Exposure to system migrations or large-scale technology projects
• Familiarity with SPI (Sistema de Pagamentos Instantâneos) and DICT (Diretório de Identificadores de Contas Transacionais)
• Experience working in cross-functional or agile environments
• Knowledge of ISO 20022 messaging standards, API integrations, dashboards, or data analysis tools
• Understanding of Pix use cases

What We Offer

• Ownership of Pix products with real business impact in Brazil's leading instant payment ecosystem
• Exposure to complex and strategic instant payment infrastructure
• Close collaboration with senior product leaders and cross-functional teams
• Opportunity to grow into more senior product roles
• Dynamic environment with continuous learning and professional development

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.