Description

Part-Time Membership & CRM Coordinator
Microsoft Dynamics 365 | Remote | 10–15 hours/week

Turn Data Into Connection:
OIGC is a vibrant nonprofit arts organization that brings together 500 active members and a growing community of 7,000+ contacts—including donors, alumni, and program participants. We believe that strong relationships start with smart systems, and we're looking for a Membership & CRM Coordinator who can transform our Microsoft Dynamics 365 platform into a powerful engine for engagement, giving, and community growth.

If you love the intersection of people, data, and mission—and you know how to make a CRM work for people, not against them—this role is for you.

What You'll Do

Build and Maintain Our Data Foundation:

• Manage our complete contact database in Microsoft Dynamics 365, ensuring accurate, up-to-date records for members, donors, alumni, and program participants
• Perform quality data entry and regular data hygiene (deduplication, standardization, enrichment)
• Maintain Dynamics 365 as an accessible hub for our team—organizing member data, rosters, and communications across SharePoint and other Microsoft tools to ensure easy staff access

Drive Membership Engagement:

• Coordinate membership communications including renewal notices, welcome emails, and engagement campaigns
• Monitor membership status (active, lapsed, expiring) and support retention efforts
• Maintain member rosters and ensure accessibility for staff use
• Respond to member inquiries and support a positive member experience

Enable Smarter Giving:

• Generate reports tracking donor activity, giving trends, and campaign performance
• Segment contacts for targeted communications based on giving history, membership status, and engagement
• Support fundraising initiatives by providing data insights and actionable lists
• Track and report on donor retention and alumni engagement metrics

Grow Our Community:

• Support mailing list growth strategies and list management best practices
• Collaborate with staff to refine communication strategies based on ability to segment different audiences (members vs. donors vs. alumni)
  
  

Requirements

Who You Are

Required:

• Strong working knowledge of Microsoft Dynamics 365 CRM, with the ability to manage it independently, including contact databases, creating views, and generating reports
• Direct experience using nonprofit CRM systems in day-to-day operations, ideally with experience using the D365 Nonprofit Accelerator, Fundraising & Engagement, or similar nonprofit-focused Microsoft Dynamics solutions
• Detail-oriented and organized with a track record of maintaining clean, accurate data
• Skilled in segmentation and list management for targeted communications
• Comfortable with public-facing communication. You'll interact with members, donors, and supporters via email, and occasionally by phone
• Self-directed and able to work independently in a remote, part-time capacity
• Education should be commensurate with experience and skills 

Prefered:

• Experience with the Microsoft Power Platform (Power Automate, Power BI)
• Familiarity with SharePoint for document management and collaboration
• Background in membership management, or nonprofit operations
• Experience in the arts or cultural sector

Personal Qualities:

• Mission-aligned with a genuine passion for nonprofit work
• Proactive problem-solver who improves systems without being asked
• Strong written and verbal communication skills
• Collaborative team player who can also work autonomously
• Comfortable wearing multiple hats in a small but mighty team
  
  

What We Offer:

• Meaningful work that directly supports artists, programs, and community
• Flexibility: Remote work with scheduling flexibility (Approximately 15-20 hours/week)
• Autonomy: Own your domain and build systems that make a real difference
• Growth: Opportunity to shape how we use technology to deepen relationships and grow our impact
• Collaborative culture: Work with a passionate team committed to the arts and community engagement