Description

Join our team as an Operations Supervisor and take the next step in leading people, solving problems, and delivering an exceptional customer experience. You will oversee a team and ensure that all team/unit objectives and standards are consistently met. Successful candidates for this vital position are flexible problem-solvers who enjoy coaching employees to help customers resolve their questions and concerns.

Job responsibilities

• Manage costs in line with agreed budgets.
• Manage outsourced print and mail activities
• Support Business and client projects
• Develop relationships with key contact and day to day internal clients.
• Set and review local operating procedures within standard framework.
• Perform management of direct reports including performance evaluations & corrective action, may be involved in some level of salary planning
• Assign & set workflow priorities
• Ensure that training and development for all staff is appropriate and effective
• Have a working knowledge of production equipment in line with job specification.
• Advise users and staff on the appropriate methods of production and provide technical support and advice where necessary
• Manage any reasonable ad hoc duties as required by the Operation Manager

Required qualifications, skills and capabilities

• Bachelor's degree or equivalent relevant work experience.
• Minimum 3+ years people manager experience
• Strong analytical experience
• Strong stakeholder management
• Strong attention to detail with excellent organizational, time management and planning skills
• Proficiency in Microsoft Office applications
• Self starter that can work independently with minimal supervision

Preferred qualifications, skills and capabilities:

• Previous experience in a print and mail background
• Logistic background

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.