Description

Overview

Friendly Hills Country Club is a premier Private Golf Club in Whittier, CA looking for a highly qualified club membership expert to join our team.  This position will have full oversight of the Membership Department.  This position plays a critical role in the operational and financial success of the club. Friendly Hills has been successfully operating since 1968 and offers our membership an 18-hole championship golf course, 4 tennis courts, 2 pickleball courts, ½ Olympic swimming pool, full fitness center, extensive social event calendar and of course, multiple dining outlets. 

Under the supervision of the General Manager/COO, is responsible for all aspects of the
Membership sales process at Friendly Hills Country Club. The Director of Membership will
also have full oversight and supervision of club member relations and social calendar
programming. The Director of Membership will develop and implement programs, projects
and activities designed to increase and retain membership at the club.

The club is closed to members on Mondays, except holidays, but maintains an outside Monday tournament calendar of 30+ charitable golf events.  Hours will vary, but the successful candidate can expect well over 40 hours of work, weekly.

Mission Statement: Every member and guest will leave Friendly Hills Country Club happier than when theyarrived because of your dedication and commitment to their enjoyment and care.

Experience Required

• PGA or CMAA Member preferred but not required.
• College Degree Preferred.
• Experience with Jonas Club Management Software and its platforms is a plus.
• Minimum 5 years' experience in Private Golf Club operations or related field including participation/familiarity in Club Committee and Board of Directors meetings.
• Extensive knowledge and/or experience with Private Club Operations as they pertain to membership such as Member Billing, Charges & Disputes, Managing Delinquencies and the correspondence involved in each.
• Excellent communication skills and a friendly demeanor.
• Comfortable in difficult situations and conversations and able to come to resolutions that satisfy your membership and team.

Essential Responsibilities

• Must have extensive knowledge and understanding of Friendly Hills Country Club By-Laws,
  House Rules & Regulations and the Rules of Golf.
• Plans and implements strategies to meet club membership goals.
• Maintains organized and secure Club Member files.
• Assists in maintaining the FHCC membership database.
• Processes and maintains all related paperwork and records for individual members, the
• Membership Committee and Board of Directors.
• Processes all applications for membership.
• Processes all requests for transfer of membership.
• Ensures membership application and collateral materials are up to date and "convey the
  message" that FHCC is the premier club in the area.
• Schedules prospective member interviews.
• Conducts new member orientation and onboarding process.
• Assist prospective members in the application process.
• Conduct tours for prospective members and coordinate member interviews.
• Promotes club activities through internal advertising, website and club newsletter.
• Assists Sales & Marketing Director with club master calendar.
• Maintains listing of memberships for sale ("For Sale List") and members wishing to resign
  membership ("Member Resignation List").
• Maintains listing of available memberships, by category, with applicable and current Initiation
  Fee and Dues pricing.
• Assists Board of Directors, applicable committees and General Manager/COO on decisions
  regarding Dues, Initiation Fees and all Member related fees and charges.
• Keeps current listing of competing club's fees, dues & rates for all categories of membership.
• Prepares and/or assists in the preparation of member-related functions and collateral materials.
• Attends staff meetings and Department Head meetings.
• Attends related committee meetings, takes notes and prepares meeting minutes.
• Assesses the need for and makes recommendations regarding membership classifications to
  help ensure that the needs of ever-changing markets are met.
• Instills confidence in club members that the club is operated in the best interests of the
  membership.
• Assesses the need for ongoing promotions based on membership availability.
• Tracks the success and performance of all membership activities.
• Coordinates and develops the social activities and social calendar for the club.
• Conducts member surveys as needed or requested by the membership.
• Responds to members' comments and requests in an effective and timely manner.
• Reports new members to appropriate staff to initiate the proper administration of their
  membership.
• Coordinates effectively with all departments in the successful operation of member related
  events and functions.
• In coordination with the Sales & Marketing Director, takes photographs of members and
  member activities and regularly posts these and club friendly comments on the website and
  social media platforms.
• Maintains all waiting lists for club memberships.
• Responsible for maintaining confidentiality of all member information and files.
• Present during member functions, events and tournaments and actively greets and interacts with
  attendees.
• May be asked or assigned to act as Manager on Duty from time to time.
• Performs other such tasks and duties as required for the successful operation of Friendly Hills
  Country Club.

Physical Demands:
The physical demands described herein are representative of those that must be met by an
employee to successfully perform the essential functions of this job. While performing the
duties of this job, the employee is regularly required to stand, walk, and talk or hear. The
employee is required to use hands to finger, handle, or feel objects, tools, or controls; reach
with hands and arms; stoop, kneel, crouch, or crawl. Occasionally required to sit.

The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or
move up to or over 80 pounds. Specific vision abilities required by this include close vision,
distance visions, peripheral vision, and depth perception.

Benefits

• Medical, Dental & Vision
• 401k with generous match
• PGA dues paid (if applicable)
• Meals
• Vacation & Sick Pay