Description

Robinson Aviation

Line Service Supervisor/Line Chief

East Haven, CT, USA 06512

High School/GED / 3 years on the line, 2 years lead or supervisory role

$24 - $27

Location: Tweed-New Haven Airport - East Haven, CT
Job Type: Full-Time
Department: Line Service

Reports To: Line Operations Manager

Pay Range: $24.00 - $27.00 per hour (based on experience and qualifications)

About Robinson Aviation

Robinson Aviation is a premier Fixed Base Operator (FBO) serving general aviation and airline clients with excellence, safety, and professionalism. We're looking for a hands-on, customer-focused Line Service Supervisor/ Line Chief to lead our ground support team and ensure smooth, safe, and efficient operations.

What You'll Do

As a Line Service Supervisor, you'll oversee daily ramp operations and lead a team of Line Service Technicians and Line Leads. You'll ensure aircraft are serviced promptly and safely while delivering top-tier customer service.

Key Responsibilities:

                     Supervise and support Line Service Technicians and Leads during assigned shifts

• Perform aircraft marshaling, fueling, towing, de-icing, lavatory service, and more
• Ensure compliance with safety standards (ATA 103, NFPA 407) and company policies
• Monitor aircraft arrivals/departures and coordinate timely ground services
• Maintain fuel inventory and oversee quality control procedures
• Conduct inspections of equipment and facilities
• Communicate with customers and crew to resolve service issues
• Provide performance feedback and enforce company policies
• Collaborate with maintenance to troubleshoot equipment issues
• Maintain accurate documentation and audit fuel paperwork
• Complete other essential duties as assigned by management

Qualifications

We're seeking candidates with strong leadership skills, aviation experience, and a passion for customer service.

Minimum Requirements:

                     High school diploma or equivalent

• 3+ years of line service experience, including 2+ years in a lead/supervisory role
• Valid driver's license with a clean driving record
• Must be at least 18 years old
• Ability to lift/move up to 50 lbs. and work in all weather conditions
• Strong communication and organizational skills
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Must pass pre-employment drug screening and background check

                     Must obtain a SIDA airport security badge.

Preferred:

                     NATA Certification

• Prior experience in fueling, towing, or aviation customer service

Benefits

                     Medical, dental, and vision insurance

• 401(k) with company match
• Monthly fuel commission bonuses
• Paid time off and Floating Holidays
• Uniform provided
  (*Benefits begin after probationary period)

Robinson Aviation - 50 Thompson Avenue, East Haven, CT

Learn more about us at www.robinsonaviation.com

Must pass a pre-employment drug screen and background check before considered for employment.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://robinsonaviation.applicantpro.com/jobs/3891081-1067629.html